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Solutions Support Engineer

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Wiz

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

108000.00 - 148500.00 USD / Year
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Job Description:

As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting.

Job Responsibility:

  • Responsible for technical customer support experience within the Wiz product
  • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
  • Identify cases that require escalation (either technically or strategically)
  • Create, maintain, and coordinate incident management requests to product or engineering
  • Design and implement solutions that scale the support offering through automation
  • Participate in on-call rotation for after-hours, holiday, and weekend support coverage

Requirements:

  • Must be comfortable working 9-6 EST
  • 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
  • 2+ years experience with Cloud technologies (Azure, AWS, GCP)
  • 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications
  • Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
  • Proficiency with command-line tools and Linux operating system environments
  • Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person and that they reside in the contiguous United States
  • Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship

Nice to have:

  • Experience with DevOps technologies
  • Familiar with REST APIs or GraphQL
  • Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
  • Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
  • Understanding of relational databases
What we offer:
  • Medical, dental and vision insurance
  • Home Office Setup reimbursement
  • Flexible Spending Accounts
  • Monthly Connectivity reimbursement
  • Employee Assistance Program (EAP)
  • Short- and Long-term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan (with employer match)
  • Flexible paid time off + 11 paid holidays
  • Paid leave programs, including parental, pregnancy health, medical and bereavement leave
  • Eligible to participate in Wiz’s equity plan and may also include incentive compensation

Additional Information:

Job Posted:
December 13, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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