Solutions Support Engineer Job at Wiz (Atlanta)

Solutions Support Engineer

As a Solutions Support Engineer, you will be a part of a global team responsible...

Location

United States

Salary:

108000.00 - 148500.00 USD / Year

Wiz

Expiration Date

Until further notice

Requirements

Must be comfortable working 9-6 EST
5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
2+ years experience with Cloud technologies (Azure, AWS, GCP)
1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications
Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
Proficiency with command-line tools and Linux operating system environments
Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person and that they reside in the contiguous United States
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship

Job Responsibility

Responsible for technical customer support experience within the Wiz product
Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
Identify cases that require escalation (either technically or strategically)
Create, maintain, and coordinate incident management requests to product or engineering
Design and implement solutions that scale the support offering through automation
Participate in on-call rotation for after-hours, holiday, and weekend support coverage

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Fulltime

Solution Support Engineer

Provide technology consulting to external customers and internal project teams, ...

Location

United States

Salary:

101900.00 - 234500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5+ years of professional experience
Bachelor of Arts/Science or equivalent degree in computer science or related area
sufficient depth and breadth of technical knowledge to design and scope multiple deliverables
demonstrated innovation and communication of new deliverables and offerings
ability to develop solutions that enhance the availability, performance, maintainability and agility of a customer's enterprise
understanding of architectural dependencies of technologies in use in the customer's IT environment
ability to diagnose complex technical problems to their root cause
vendor or industry certification in at least one discipline area
ability to present domain-specific information during customer sales presentations
ability to manage teams and complete solution implementation

Job Responsibility

Verifying and implementing detailed technical design solutions
providing detailed technical designs for enterprise solutions
leading in technical assessment and delivery of specific solutions
coordinating implementation of new installations, designs, and migrations
engaging in technical problem solving across multiple technologies
managing bids and proposals in the sales lifecycle
managing team life cycle stages and encouraging knowledge sharing
proactively identifying new business opportunities.

What we offer

health and wellbeing programs
comprehensive benefits suite
personal and professional development programs
unconditional inclusion
career growth opportunities.

Fulltime

Technical Support Engineer

Technical Support Engineer role in fast-paced, high-performance environment wher...

Location

United Kingdom , Leicester

Salary:

40000.00 - 50000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Degree in a technical discipline - Mechanical Engineering preferred
Minimum of 3 years' experience in a technical sales/account management role within an engineering or manufacturing setting
Excellent interpersonal skills with ability to communicate complex information effectively
Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word)
Ability to read and interpret technical documentation
Proactive, team-oriented approach with can-do attitude
Knowledge of ISO 9001 standards and product liability is beneficial
Willingness to travel when required

Job Responsibility

Build and manage strong, long-term relationships with both procurement and technical stakeholders
Act as key link between customers and internal teams, representing customer needs throughout the business
Provide technical guidance, support, and solutions to internal and external stakeholders
Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations
Monitor sales performance and KPIs, assisting with strategic planning and budget alignment
Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships
Conduct market analysis and customer satisfaction reviews, initiating improvements where needed
Contribute to product innovation and continuous optimisation

What we offer

Competitive Salary + Benefits

Fulltime

Customer Support Engineer

Technical Support Engineer / Customer Support Engineer role for someone with exp...

Location

United Kingdom , Leicester

Salary:

40000.00 - 50000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Degree in a technical discipline - Mechanical Engineering preferred
Minimum of 3 years' experience in a technical sales/account management role within an engineering or manufacturing setting
Excellent interpersonal skills with ability to communicate complex information effectively
Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word)
Ability to read and interpret technical documentation
A proactive, team-oriented approach with a can-do attitude
Knowledge of ISO 9001 standards and product liability is beneficial
Willingness to travel when required

Job Responsibility

Build and manage strong, long-term relationships with both procurement and technical stakeholders
Act as the key link between customers and internal teams, representing customer needs throughout the business
Provide technical guidance, support, and solutions to internal and external stakeholders
Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations
Monitor sales performance and KPIs, assisting with strategic planning and budget alignment
Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships
Conduct market analysis and customer satisfaction reviews, initiating improvements where needed
Contribute to product innovation and continuous optimisation

What we offer

Competitive Salary + Benefits

Fulltime

Solutions Engineer

ThreatLocker’s Solutions Engineers are the technical subject matter experts in s...

Location

Ireland , Dublin

Salary:

Not provided

ThreatLocker

Expiration Date

Until further notice

Requirements

Minimum of five years of professional experience in IT solutions
Experience within cybersecurity industry, preferred
Understanding of best practices regarding system security measures
Advanced understanding of business analysis techniques and processes
Understanding of sales cycle
Excellent verbal and written communication

Job Responsibility

Supporting Sales department in lead and product demonstration calls
Managing post-sales cycle to providing technical support to client through audit reviews
Serve as a technical expert in providing detailed specifications for proposed solutions including time and scope involved
Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
Analyze current technologies used within the company to identify and mitigate potential gaps within processes and cycles
Document and monitor requirements needed to institute proposed updates in relation to customer experience
Work alongside sales teams to successfully monitor progress and implementation of initiatives
Account for possible project challenges or constraints and proactively seek to manage challenges
Create and deploy product training webinars
Attend conferences, trade shows, knowledge sessions as a brand ambassador and presenter

Solutions Engineer

ThreatLocker’s Solutions Engineers are the technical subject matter experts in s...

Location

United States , Orlando

Salary:

Not provided

ThreatLocker

Expiration Date

Until further notice

Requirements

Minimum of five years of professional experience in IT solutions
Experience within cybersecurity industry, preferred
Understanding of best practices regarding system security measures
Advanced understanding of business analysis techniques and processes
Understanding of sales cycle
Excellent verbal and written communication

Job Responsibility

Supporting Sales department in product demonstration calls
Managing post-sales cycle to providing technical support to client through audit reviews
Serve as a technical expert in providing detailed specifications for proposed solutions including time and scope involved
Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
Analyze current technologies used within the company to identify and mitigate potential gaps within processes and cycles
Document and monitor requirements needed to institute proposed updates in relation to customer experience
Work alongside sales teams to successfully monitor progress and implementation of initiatives
Account for possible project challenges or constraints and proactively seek to manage challenges
Create and deploy product training webinars
Attend conferences, trade shows, knowledge sessions as a brand ambassador and presenter

Solutions Engineer

ThreatLocker’s Solutions Engineers are the technical subject matter experts in s...

Location

Australia

Salary:

Not provided

ThreatLocker

Expiration Date

Until further notice

Requirements

Minimum of five years of professional experience in IT solutions
Experience within cybersecurity industry, preferred
Understanding of best practices regarding system security measures
Advanced understanding of business analysis techniques and processes
Understanding of sales cycle
Excellent verbal and written communication

Job Responsibility

Supporting Sales department in lead and product demonstration calls
Managing post-sales cycle to providing technical support to client through audit reviews
Serve as a technical expert in providing detailed specifications for proposed solutions including time and scope involved
Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
Analyze current technologies used within the company to identify and mitigate potential gaps within processes and cycles
Document and monitor requirements needed to institute proposed updates in relation to customer experience
Work alongside sales teams to successfully monitor progress and implementation of initiatives
Account for possible project challenges or constraints and proactively seek to manage challenges
Create and deploy product training webinars
Attend conferences, trade shows, knowledge sessions as a brand ambassador and presenter

Manager, Customer Solutions Engineering

Customer support is on the very front-lines of assisting our dbt Cloud customers...

Location

Australia

Salary:

203000.00 - 246000.00 AUD / Year

dbt Labs

Expiration Date

Until further notice

Requirements

Extensive experience in technical support or engineering, preferably with enterprise-level customers in a SaaS environment
A proven track record of building and leading high-performing technical support or engineering teams
Exceptional problem-solving skills, with a capacity to handle complex technical issues and provide effective solutions
Excellent communication and interpersonal skills, capable of navigating diverse cultural and regional nuances within a global team
Adeptness at project and program management, with a keen ability to organize, prioritize, and manage cross-functional projects

Job Responsibility

Lead and develop a team of Customer Solutions Engineers across the APJ regions, ensuring high-quality technical support for enterprise customers
Strategize and implement support processes to enhance support operations, facilitating smooth and efficient issue resolution
Foster a culture of continuous learning and professional growth within your team, ensuring they are equipped to support the evolving landscape of dbt Cloud and the modern data stack
Collaborate with cross-functional teams to enhance customer satisfaction, drive product adoption, and ensure a seamless customer experience
Monitor and analyze team performance, providing regular feedback and coaching to improve efficiency and effectiveness
Advocate for customers within the organization, ensuring their needs and feedback influence product development and innovation
Lead by example, offering hands-on support and guidance to both customers and team members, driving towards excellence in every interaction

What we offer

Unlimited vacation
401k w/3% guaranteed contribution
Excellent healthcare
Paid Parental Leave
Wellness stipend
Home office stipend

Fulltime

Solutions Support Engineer

Wiz

Location:
United States , Atlanta ▼
Austin
Boston
Chicago
Dallas
Houston
Jacksonville
Miami
New York City
Tampa
Washington, D.C.

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 20, 2026

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