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Clay Logo Clay · -

Solutions Partner Program Manager

United States, New York 160000.00 - 200000.00 USD / Year · Job Posted February 21, 2026
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Job Description

Clay’s Solutions Partner ecosystem is a core growth lever for the company. As the ecosystem scales, the program must remain clear, credible, measurable, and consistent. We’re hiring a Solutions Partner Program Manager to own the structure, systems, and execution of the Solutions Partner Program across Artisans and Studios. This role is responsible for the end-to-end program that defines partner quality and partner experience, including application and intake, tiering and compliance, accreditation, performance tracking, benefits administration, and partner-facing communications. You will ensure the program runs cleanly, partners understand expectations, and internal teams can rely on the program as a source of signal and leverage. The role sits between Partnerships, GTM Ops, Marketing, Brand, and Product Enablement, with a clear mandate to design and operate a scalable partner program infrastructure while maintaining a high bar for partner quality.

Job Responsibility

  • Own the end-to-end Solutions Partner Program: guidelines, tier definitions, benefits, and partner expectations
  • Run application, screening, and approval workflows
  • Manage tiering logic and benefit eligibility with GTM Ops
  • Monitor partner compliance across accreditation, activity, and quality standards
  • Define and operate partner dashboards and reporting
  • Track program health signals (engagement, accreditation, feedback, tier distribution)
  • Own the accreditation framework: criteria, rubrics, and renewal cycles
  • Operate feedback collection, scorecards, and escalation workflows
  • Manage core benefits (Partner Growth Fund, awards, milestone recognition)
  • Partner with Marketing and Brand on partner-facing messaging
  • Lead enablement programming with Product, Education, and Partnerships
  • Support partner events and announcements

Requirements

  • 5+ years of experience in program operations, enablement, education, partner programs, solutions engineering, or GTM-facing roles
  • Experience owning complex programs where guidelines, measurement, and operational rigor matter
  • Strong cross-functional execution skills, particularly with Ops, Marketing, Brand, and Product teams
  • Comfort designing systems, rubrics, and workflows that scale without losing quality
  • Sound judgment on partner-facing decisions and escalations, with a bias toward customer centricity and long-term program health
  • High attention to detail, strong written communication, and an ability to turn ambiguity into a clear operating structure

What we offer

  • Offers Equity
  • All employees can work for free with world-class coaches who specialize in creativity, management, and more

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