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Clay’s Solutions Partner ecosystem is a core growth lever for the company. As the ecosystem scales, the program must remain clear, credible, measurable, and consistent. We’re hiring a Solutions Partner Program Manager to own the structure, systems, and execution of the Solutions Partner Program across Artisans and Studios. This role is responsible for the end-to-end program that defines partner quality and partner experience, including application and intake, tiering and compliance, accreditation, performance tracking, benefits administration, and partner-facing communications. You will ensure the program runs cleanly, partners understand expectations, and internal teams can rely on the program as a source of signal and leverage. The role sits between Partnerships, GTM Ops, Marketing, Brand, and Product Enablement, with a clear mandate to design and operate a scalable partner program infrastructure while maintaining a high bar for partner quality.
Job Responsibility:
Own the end-to-end Solutions Partner Program: guidelines, tier definitions, benefits, and partner expectations
Run application, screening, and approval workflows
Manage tiering logic and benefit eligibility with GTM Ops
Monitor partner compliance across accreditation, activity, and quality standards
Define and operate partner dashboards and reporting
Track program health signals (engagement, accreditation, feedback, tier distribution)
Own the accreditation framework: criteria, rubrics, and renewal cycles
Operate feedback collection, scorecards, and escalation workflows