Solutions Operations Manager Jobs

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Solutions Operations Manager - Scaled Customer Experience

We’re looking for an analytical and experienced Solutions Operations Manager to ...

Location

United States , San Francisco

Salary:

128700.00 - 153725.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

Bachelor’s Degree
5+ years of experience in Solutions Operations, ideally directly supporting Scaled & Digital teams within a high-growth SaaS or AI company
Salesforce Skills: Reporting, dashboards, data integrity, user administration, etc.
Tableau knowledge: Experience providing business requirements for dashboards
Customer Success Platform Experience: Vitally or similar
Advanced Data Modeling & Analytics: Expert Excel/Google Sheets
translate complex data into actionable insights
Strong Project Management: Manage multiple projects from scope to delivery
organized & detail-oriented
Clear Communication: Concise written/verbal skills

Job Responsibility

Design, refine, and manage scalable processes that improve how our Scaled teams plan, deliver, and measure impact
Build data-driven frameworks and dashboards that bring visibility to performance, forecasting, risk identification, and business outcomes - including metrics that quantify customers’ Fin performance (our AI Customer Support Agent), and customer retention
Quantify the impact of scaled programs (e.g., webinars, academies, in-product education) by tracking adoption, engagement, and their effect on Fin performance and commercial outcomes
Partner with the Scaled, Digital and Voice of Customer (VOC) teams to ensure program execution and reporting are tied to key targets
Analyze trends and surface insights that influence strategic decisions and operational priorities
Partner with cross-functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution
Own and continuously improve operational systems and tools - such as Vitally, Salesforce, and our internal VOC tooling - that power day-to-day execution
Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

FLEX Operations Manager, Franchise HR Solutions

This is a temporary position. A FLEX role within our Global Human Resources orga...

Location

United States , Bethesda, MD

Salary:

39.03 - 61.20 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
6 years’ experience in hospitality, finance, accounting or revenue management
or 4-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, Finance, Accounting or related major
3-5 years’ experience in the hospitality and finance
Experience in finance, accounting, consulting, HR services, revenue management and technology
Mastery of Excel and PowerPoint
Experience managing collections with multiple vendor services
Experience in CRM platforms, Salesforce experience highly desired
Knowledge of Marriott's brands, culture, business goals
Knowledge in websites and managing them (Wordpress experience is a big plus)

Job Responsibility

Implement and Maintain Operational Tools and Processes
Assist in CRM (Salesforce) migration
Create new finance processes utilizing Salesforce
Use Salesforce to track and maintain all vendor account information and team financials through dashboards, custom reports, etc
Manage all revenue and payment operations
Ensure that team has real-time information on all aspects of the team’s revenue and expenses
Serve as lead for business operations and finance department interactions
Develop monthly, quarterly, yearly financial reports and executive level reports
Develop revenue and operating forecasts
Proactively conduct financial trend analysis

What we offer

Coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts

Fulltime

Audit Manager - Operational Risk Management

The Audit Manager is an intermediate level role responsible for performing compl...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

A suitable level of Internal Audit experience ideally coupled with Risk Management Financial Services experience working within a global model and cross-regional teams
Proven ability to execute concurrently on a portfolio of high-quality deliverables according to strict timetables
Demonstrated ability to implement continuous improvement and innovation in audit tools and techniques
Self-Starter to proactively identify risks in the business
Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
Effective verbal, written and negotiation skills
Effective project management skills
Effective influencing and relationship management skills

Job Responsibility

Consistently develop, execute and deliver audit reports in a timely manner, in accordance with Internal Audit and Regulatory standards
Review and approve the Business Monitoring Quarterly summary and serve as lead reviewer for all reviews
Collaborate with teams across the business and determine impact on overall control environment and audit approach
Manages audit activities for components of Operational Risk Management, including a portion of the audit annual plan
Advise the business on change initiatives, while advancing integrated auditing concepts and technology adoption
Recommend interventions to issues, propose solutions for risk and control problems, partner with Directors and Managing Directors to develop approaches for broader corporate issues
Apply in-depth understanding of Internal Audit standards, policies and regulations to a specific product or function area
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

This is a fantastic opportunity to gain exposure to many parts of the business and to use your technical skills in a different way
This is a role that will offer you the opportunity to build and develop an in-depth knowledge within Internal Audit and drive your career forward

Fulltime

Senior Product Manager - Observability Solutions

Joining the OpsRamp team within HPE’s Hybrid Cloud Business Unit is a chance to ...

Location

United States , San Jose

Salary:

117500.00 - 270000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

3+ years of Product Management experience at an IT Performance Management (IT Operations Management - ITOM, Network Performance Management, Infrastructure Performance Management, or Application Performance Management) software company
Knowledge of Infrastructure Monitoring and Observability market spaces, including key competitors, trends, and market direction
Proven ability to develop a clear strategy and business rationale for solutions that enhance and expand our product reach into the enterprise
Ability to distill complex business and technical requirements into masterful, clear, concise use cases
Understands how to prioritize, make trade-offs, and release small increments of value to accelerate product time to market
Experience in agile development concepts and practices
Self-starter that requires minimal oversight yet demonstrates consistent involvement with flexibility and good follow-through skills
Enthusiastic about managing challenging projects across multiple teams and locations
Comfortable marshaling large amounts of data to make decisions and build business cases
Embraces change and work well in a fluid environment

Job Responsibility

Define the strategy, value proposition, and specifications for core IT Operations Management (ITOM) capabilities
Understand use cases and challenges enterprises face in managing IT Operations at scale
Set the strategy for key areas of the product
Define specifications for product capabilities that solve customers’ use cases
Work with solutions marketing, development and QA, sales and pre-sales, and support teams to ensure proper investment and execution of strategy, that solutions are delivered to plan, the sales teams are enabled, and customers are satisfied
Conduct business-level validation and market testing of new offerings
Support sales teams at key events and customer meetings

What we offer

A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

IT Solution Manager

As an IT Solution Manager for S/4HANA Public Cloud (aka S/4CLIMB), you will be r...

Location

Poland , Warszawa

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

Strong background in Product (Solution) Management, Requirements Engineering, and Stakeholder Relationship Management
Proficient in Portfolio and Demand Management, Governance, and Business Situation Analysis
Solid understanding of Agile Methodologies and Entrepreneurship
Proven collaboration skills, customer-centric mindset, and servant leadership approach
Analytical and complex problem-solving abilities
A completed university degree in Computer Science or equivalent professional experience

Job Responsibility

Manages customer requirements, including gathering input for IT products or services development
Drives the business value of the solution during the whole lifecycle (design&build, deploy, run, improve, scale, retire the IT solution) in alignment with Program Management and IT Owner
Organizes and ensures stable operations of the IT Solution in collaboration with Operations Manager and Product Owners
Proactively consults the Customers of the Solution in optimizing the solution (both on technical and commercial side) and drives standardization
Drives solution roadmap and covers the planning process in close alignment with all contributing units and integrated products and services
Ensures that all stakeholders, especially but not limited to IT Owner, Program Management and Product Owners, are aligned where required

What we offer

Competitive salary + annual bonus
Hybrid work with flexible working hours
Referral Bonus Program
Complex environment of working, professional support and possibility to share knowledge and best practices
Ongoing development opportunities in a multinational environment
Broad access to professional trainings (incl. language courses), conferences and webinars
Private medical care and life insurance
Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
Prepaid Lunch Card
Number of benefits for families (for instance summer camps for kids)

Fulltime

Enterprise Solutions Manager

The Enterprise Solutions Manager drives operational excellence and client succes...

Location

United States , Austin; London; New York; San Francisco Bay Area; Warsaw; Washington DC–Baltimore

Salary:

108000.00 - 147000.00 USD / Year

Invisible Technologies

Expiration Date

Until further notice

Requirements

Experience in consulting, banking, technology, or high-growth startup environments
Proven track record building operations and processes from 0-1
Strong project management experience with complex, multi-stakeholder initiatives
5+ years experience in a client-facing role working with enterprise accounts and stakeholder management
Advanced proficiency in Excel, Google Suite, and data analysis tools
Exceptional communication skills and ability to thrive in fast-paced, ambiguous environments
Strong bias toward action with demonstrated ownership mentality

Job Responsibility

Partner with Directors on client meetings, requirement scoping, and strategic solution design
Serve as bridge between enterprise clients, global talent network, and internal delivery teams
Design and implement scalable operational processes from 0-1
Collaborate extensively with product and engineering teams on technical handoffs and automation
Lead project delivery, performance analysis, and quality optimization across workflows
Conduct daily team reviews and mentor operational staff
Build data-driven insights and support real-time analytics initiatives

What we offer

Bonuses and equity are included in offers above entry level

Fulltime

Regional Operations Manager

The Regional Operations Manager will oversee our Los Angeles and Long Beach oper...

Location

United States , Los Angeles

Salary:

95200.00 - 120000.00 USD / Year

Bird Canada

Expiration Date

Until further notice

Requirements

Relevant operations or tech experience
Strong Excel/data analysis skills (SQL is a plus)
Project management experience and proven ability to deliver results
Strong stakeholder management skills
Previous experience communicating with and negotiating with external stakeholders
Must reside in the Los Angeles Metro Area, ideally within a 30 minute commute to downtown Los Angeles
Expectation to report to the warehouse or market 2 days/week
Willingness to travel frequently across markets to support local teams and initiatives

Job Responsibility

Drive the vision and execution of world class operations within the markets you manage with minimal oversight from your General Manager
Manage operations and growth for the region, oversee the P&L, achieve monthly targets, and analyze market data to guide strategic operational decisions
Manage and develop your team to help them grow and achieve their professional goals
Regularly interact with key stakeholders in our cities and within community groups
Partner with your colleagues cross-functionally to implement high-profile, high-impact projects
Look around corners to anticipate needs of the business and competitive pressures
Be solution oriented and help resolve 'fire drill' situations
Skillfully manage relationships with external stakeholders

Fulltime

Senior Operations Manager

We are seeking a highly skilled and motivated Senior Operations Manager to lead ...

Location

United Kingdom , Hartlepool

Salary:

Not provided

NEC Software Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a senior operational leadership role, ideally within government services, public sector contracts, or similar regulated environments
Strong track record of managing managers and large, diverse teams
Demonstrable experience in client relationship management, particularly with government or public sector partners
In-depth understanding of quality management, compliance frameworks, and operational performance metrics
Excellent communication, negotiation, and influencing skills
Strong problem-solving and decision-making capability with a focus on outcomes
A collaborative leadership style, with the ability to inspire and engage teams
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK

Job Responsibility

Provide strong leadership to Operations Managers, setting clear expectations and holding accountability for performance and service delivery
Build a high-performing, motivated workforce by creating a positive, supportive, and inclusive team culture
Ensure high levels of staff engagement, retention, and productivity across all divisions
Oversee day-to-day delivery of entitlement services, ensuring high utilisation of resources and consistent achievement of service level agreements (SLAs)
Monitor and drive operational efficiency, process improvement, and standardisation across service lines
Anticipate operational challenges and develop proactive solutions to mitigate risks
Act as a senior point of contact for client organisations, building trusted relationships with local and central government partners
Ensure client requirements are understood, interpreted, and consistently delivered to a high standard
Provide clear communication and reporting to both internal stakeholders and external partners
Ensure strict adherence to compliance requirements, contractual obligations, and regulatory frameworks

What we offer

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/ sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A fantastic selection of flexible benefits to suit your individual needs
Invaluable employee assistance programme
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects

Fulltime

Solutions Operations Manager

Intercom

Location:
United States , San Francisco

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 27, 2025

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