Solutions Manager Job at PPRO GmbH (Shanghai)

Job Description

PPRO is looking for a Solutions Manager to help build and take ownership of the technical account strategy in connecting both new and existing customers to PPRO’s network of Local Payment Methods (Bank Transfers, Buy-Now-Pay-Later, Direct Debit, eWallet, etc.). You will join our expanding APAC commercial team in China, with dotted lines to the global solutions team that owns the delivery of both new and existing business wins in China and ASEAN for our international local payment methods and LATAM payment service offering. In this client-facing role, you will be a customer focal point for everything that is technically and project related to PPRO, providing industry knowledge, technical know-how, and a human face and voice to the business. As a Solutions Manager, you will not only work with the regional new business and account management teams and global sales teams but will also interface with our multiple departments around the world - driving new opportunities, optimizing current services, providing solutions, and operationalizing PPRO services within our clients’ portfolios.

Job Responsibility

You will own the technical portions of RFPs, RFIs etc for Payment Service Providers (PSPs) and Enterprise Payment Platforms (EPPs) contracts in China and ASEAN
You will provide collaborative leadership and ownership of our customer’s technical relationship with PPRO ensuring optimisations, solutions and products are delivered quickly and efficiently
Embody a passionate entrepreneurial mindset to achieve shared goals both internally and with customers
Strong sense of ownership and demonstrated ability to maintain high levels of productivity with minimal supervision
Embedding PPRO into the fabric of the customer, creating, strengthening and building the relationship for longevity and success
Help the customer to translate business requirements to technical solutions by building knowledge and understanding of the possibilities presented by different platforms, processes and functionalities
By understanding the needs of the customer and finding ways of adding value to their business, you will keep innovating by raising the bar and provide leadership to tailor PPROs solutions and services to our customer needs to create faster closing of deals and better, stronger partnerships
Our clients trust PPRO to be a candid, open partner who is unafraid to be in conflict with conventional thinking and challenge their conventional thinking or assumptions regarding our product set. Being able to say ‘no’ in both parties’ interests is more powerful than saying ‘yes’ in some circumstances. In short, relationships are everything and any applicant to this role must bring a strong history of customer interactions, both negative and positive
You will be skilled at collaborating internally within PPRO, by being the messenger that breaks down the corporate silos between different technical teams and business teams using simple language and interpersonal skills thereby marshaling resources to successfully win, grow and retain our customers
Represent our internal product, operations etc. teams during sales processes by being a bridge between our commercial and tech teams, answer technical Q&A during high exposure meetings (RFP presentations, Quarterly business reviews etc.) from various technical and non-technical stakeholders at a prospective customer
Act as a trusted brand ambassador for PPRO embodying the PPRO principles in every interaction both with customers and with your colleagues

Requirements

Strong technical aptitude - Hands-on experience with REST/JSON APIs (ex: sample integrations, Postman experience etc.) within the payments domain
Experience with owning technical portions of payment acquiring focused RFPs / RFIs
4+ years of work experience in a customer-facing, semi-technical role within the payments industry with a strong understanding of merchant acquiring for card primarily, and local payment methods
A strong pedigree of customer service and customer focus as well as being unafraid to challenge customers’ ideas where necessary for the betterment of the relationship
Ability to juggle customer customization needs with internal capacity / technical feasibility
Consultative approach to problem-solving
Flexibility to coordinate work/ stakeholders across multiple timezones
Fluent Mandarin skills both verbal and written - to a native business speaking standard
Strong English skills both verbal and written
Have experience and understanding of cultural differences in doing business with international colleagues and customers

Nice to have

we’re not looking for a developer, but the following technologies should not be foreign to an applicant: HTTPS / SSL / Lifecycle of configuring an SSL certificate
SSH / SFTP
Back-end: Java, .NET, Python, Node, etc
Front-end: HTML, CSS, JavaScript, React etc
Any LATAM payments experience would be a bonus

PPRO GmbH - All Job Offers

Select Country

Solutions Manager

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?