Solutions Manager

• Own the technical portions of RFPs, RFIs etc for Payment Service Providers (PSPs) and Enterprise Payment Platforms (EPPs) contracts in China and ASEAN
• Provide collaborative leadership and ownership of our customer’s technical relationship with PPRO ensuring optimisations, solutions and products are delivered quickly and efficiently
• Embody a passionate entrepreneurial mindset to achieve shared goals both internally and with customers
• Maintain high levels of productivity with minimal supervision
• Embedding PPRO into the fabric of the customer, creating, strengthening and building the relationship for longevity and success
• Help the customer to translate business requirements to technical solutions by building knowledge and understanding of the possibilities presented by different platforms, processes and functionalities
• Keep innovating by raising the bar and provide leadership to tailor PPROs solutions and services to our customer needs to create faster closing of deals and better, stronger partnerships
• Be a candid, open partner who is unafraid to be in conflict with conventional thinking and challenge their conventional thinking or assumptions regarding our product set
• Collaborate internally within PPRO, by being the messenger that breaks down the corporate silos between different technical teams and business teams using simple language and interpersonal skills thereby marshaling resources to successfully win, grow and retain our customers
• Represent our internal product, operations etc. teams during sales processes by being a bridge between our commercial and tech teams, answer technical Q&A during high exposure meetings (RFP presentations, Quarterly business reviews etc.) from various technical and non-technical stakeholders at a prospective customer
• Act as a trusted brand ambassador for PPRO embodying the PPRO principles in every interaction both with customers and with your colleagues

• Strong technical aptitude - Hands-on experience with REST/JSON APIs (ex: sample integrations, Postman experience etc.) within the payments domain
• Experience with owning technical portions of payment acquiring focused RFPs / RFIs
• 4+ years of work experience in a customer-facing, semi-technical role within the payments industry with a strong understanding of merchant acquiring for card primarily, and local payment methods
• A strong pedigree of customer service and customer focus as well as being unafraid to challenge customers’ ideas where necessary for the betterment of the relationship
• Ability to juggle customer customization needs with internal capacity / technical feasibility
• Consultative approach to problem-solving
• Flexibility to coordinate work/ stakeholders across multiple timezones
• Fluent Mandarin skills both verbal and written - to a native business speaking standard
• Strong English skills both verbal and written
• Have experience and understanding of cultural differences in doing business with international colleagues and customers

Any LATAM payments experience would be a bonus