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Zip Logo Zip · IT - Administration

Solutions Manager

Australia, Sydney · Job Posted February 18, 2026
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Job Description

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

Job Responsibility

  • Lead onboarding for new enterprise customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
  • Responsible for leading the end-to-end implementation for new enterprise customers -- roll up your sleeves and build out the customer’s processes from scratch
  • Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
  • Proactive project management across many customers, to manage requirements and tasks across onboarding
  • Delegate and oversee project-related activities to supporting solutions and technical consultants
  • Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
  • Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
  • Continuously improve the post-sales processes to help our customers accelerate the time to value

Requirements

  • 8+ years’ experience working in one of the following roles: Procurement & Sourcing Manager, ERP and P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
  • Experience leading enterprise-wide (ideally global) P2P or ERP implementations
  • Fantastic communication skills
  • Extreme attention to detail and pride yourself in being incredibly proactive
  • Experience working with product and engineering teams
  • You’re able to push back and still make people happy
  • Very comfortable with software configuration (not necessarily technical skills, which would be a plus)

What we offer

  • Start-up equity
  • Team building events
  • Flexible PTO
  • Apple equipment plus home office budget
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