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Solutions & Implementation Lead

United States, New York 120000.00 - 190000.00 USD / Year · Job Posted February 21, 2026
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Job Description

We’re looking for an exceptional Solution Architect to join Omnea’s customer team. You’ll own the deployment of the Omnea platform and key strategic modules, features & integrations, advising on the optimal solutions for our customers that deliver meaningful value and driving the implementation process acting as an extension of the customer’s team. You’ll become a product expert and be the voice of the customer internally, working closely with teams across the business (both technical and commercial) to help ensure we are truly operating with Customer Centricity at our core.

Job Responsibility

  • Own the deployment of the Omnea platform and key strategic modules, features & integrations
  • Advise customers on optimal solutions that deliver meaningful value
  • Drive the implementation process acting as an extension of the customer’s team
  • Become a product expert and be the voice of the customer internally
  • Support & champion customers in their journey with Omnea
  • Manage strategic work (advising on product config, refining implementation strategies) and operational work (managing onboarding & deployments, working with product on roadmap)
  • Build meaningful relationships with customers
  • Present value-focused demos and build bespoke configurations of workflows
  • Work with CTO, product & engineering teams to prioritise roadmap & run beta testing
  • Work in partnership with commercial teams (Technical Solutions Consultants, Customer Success Managers, Solutions Engineers)
  • Act as a diligent project manager, coordinating and driving towards launch
  • Build relationships & manage stakeholders at every level, from junior analysts to CFOs/Board Members

Requirements

  • 5-8 years of experience in a top-tier & fast-paced environment (start-up, scale-up, VC, consulting, banking, or professional services)
  • Experience in a client-facing role or natural gravitas & professionalism
  • Track record of exceptional performance in academia, work, or sport
  • Tech-savvy and can figure out new products/tools/processes quickly
  • Ability to build rapport & meaningful relationships with people at all levels
  • Hard-working, ambitious, and career-focused
  • Ability to shift between operational & strategic work
  • Entrepreneurial mindset
  • Outstanding communicator (verbal, written, presenting)
  • Highly organised

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