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We’re looking for an exceptional Solution Architect to join Omnea’s customer team. You’ll own the deployment of the Omnea platform and key strategic modules, features & integrations, advising on the optimal solutions for our customers that deliver meaningful value and driving the implementation process acting as an extension of the customer’s team. You’ll become a product expert and be the voice of the customer internally, working closely with teams across the business (both technical and commercial) to help ensure we are truly operating with Customer Centricity at our core.
Job Responsibility:
Own the deployment of the Omnea platform and key strategic modules, features & integrations
Advise customers on optimal solutions that deliver meaningful value
Drive the implementation process acting as an extension of the customer’s team
Become a product expert and be the voice of the customer internally
Support & champion customers in their journey with Omnea
Manage strategic work (advising on product config, refining implementation strategies) and operational work (managing onboarding & deployments, working with product on roadmap)
Build meaningful relationships with customers
Present value-focused demos and build bespoke configurations of workflows
Work with CTO, product & engineering teams to prioritise roadmap & run beta testing
Work in partnership with commercial teams (Technical Solutions Consultants, Customer Success Managers, Solutions Engineers)
Act as a diligent project manager, coordinating and driving towards launch
Build relationships & manage stakeholders at every level, from junior analysts to CFOs/Board Members
Requirements:
5-8 years of experience in a top-tier & fast-paced environment (start-up, scale-up, VC, consulting, banking, or professional services)
Experience in a client-facing role or natural gravitas & professionalism
Track record of exceptional performance in academia, work, or sport
Tech-savvy and can figure out new products/tools/processes quickly
Ability to build rapport & meaningful relationships with people at all levels
Hard-working, ambitious, and career-focused
Ability to shift between operational & strategic work