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Global-e Logo Global-e · IT - Software Development

Solutions Engineering Team Lead – PreSales (APAC)

Japan, Tokyo · Job Posted February 20, 2026
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Job Description

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, directto-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience. We are looking for an experienced Solutions Engineering Team Lead to lead and develop a distributed APAC Pre-Sales Solutions team. This role combines people leadership, technical authority, and close partnership with Sales, supporting enterprise and strategic merchants expanding cross-border with Global-e. The job will include leading the technology and integration tracks in face-to-face as well as remote meetings with prospect and existing clients, being always up to date with ongoing and future developments of Global-e’s systems, as well as taking client’s feedbacks, inputs and requests back to the Product and R&D teams.

Job Responsibility

  • Lead, mentor, and develop a distributed APAC team of Solutions Engineers
  • Act as the primary Solutions partner for regional Sales leadership
  • Own team performance, pipeline coverage, prioritization, and technical quality
  • Coach the team on discovery, technical storytelling, and complex enterprise deal execution
  • Support hiring, onboarding, and ramp-up of new team members as the region scales
  • Ensure alignment between local execution and global Solutions best practices
  • Partner with regional Sales leadership to support strategic opportunities, while guiding the Solutions team on technical positioning and execution
  • Ensure the Solutions team clearly communicates the value of Global-e’s platform, adapting technical messaging to local business and cultural expectations across the APAC region
  • Oversee technical qualification of opportunities, guiding the team in addressing complex technical objections and solution trade-offs
  • Make recommendations on integration strategy required to successfully implement a complete solution providing “best practice” advice to customers to optimize the integrated Global-e platform effectiveness
  • Travel to sales meetings and technological workshops at customer sites as required
  • Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments
  • Provide ongoing education and technical assistance to current partners and integrate clients
  • Be a product expert by ensuring that you are up to date with Global-e features and product roadmaps as well as the general ecommerce landscape
  • Act as the voice of the APAC market for Solutions, providing structured feedback to Product and R&D teams

Requirements

  • Strong communication skills with the ability to deliver a solution pitch and convey complex technical concepts to both technical and non-technical audiences
  • 5+ years of experience in Solutions Engineering, Pre-Sales, or Technical Consulting, with people leadership, mentoring, or team-lead responsibilities
  • Experience leading or working within distributed, multi-country teams
  • Strong ability to communicate complex technical topics in Japanese and English
  • Comfortable operating in relationship-driven sales environments and complex enterprise deals
  • Ability to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space
  • Ability to multitask and work well under deadlines in a changing environment
  • Previous experience in eCommerce environment is a strong advantage
  • Must be based in Japan
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