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We are hiring a Solutions Engineering Team Lead for the East region to scale and guide a high-performing SE team. This is a player-coach role: you will remain customer-facing, owning critical deals and unblocking complex integrations while coaching and developing the regional team. You are accountable for the East SE quota and the technical validation that drives it. This is an opportunity to shape and scale the SE function at one of the most dynamic observability companies in the industry.
Job Responsibility:
Own regional SE performance in partnership with Account Executives, ensuring quota attainment and deal velocity
Hire, onboard and mentor Solutions Engineers, setting clear KPIs and career paths
Maintain a strong personal presence with customers, modeling technical excellence and closing strategic opportunities
Improve processes for discovery, POC execution, documentation and knowledge sharing
Collaborate with Product, Support and Customer Success to shorten feedback loops and accelerate adoption
Architect and deploy reference designs for logs, metrics, traces, SIEM and Kubernetes monitoring across AWS, Azure and GCP
Lead white-board deep-dive sessions on ingestion pipelines, index-free querying and cost-optimized retention strategies
Provide escalation support during POCs: troubleshoot complex issues, analyze logs, traces, craft PromQL, Lucene or Dataprime queries and isolate root causes
Track technical success metrics such as POC win rate, onboarding time-to-value and validation scorecards, converting data insights into process improvements
Contribute code or scripts (Python, Go or Java) for custom exporters, automation and synthetic monitoring
Requirements:
7+ years in customer-facing technical roles (Sales Engineering, Solutions Architecture or similar)
3+ years leading or managing pre-sales technical teams with a record of coaching success
Experience supporting or owning team-level quotas within a sales organization
Hands-on expertise with the following: Kibana, Grafana, Datadog, New Relic, Splunk, Honeycomb, Jaeger, OpenSearch
Proficiency crafting PromQL, Lucene and SQL queries for troubleshooting and dashboards
Deep knowledge of cloud services central to observability: AWS: EKS, Fargate, Lambda, CloudFormation, CloudWatch Logs and Metrics
Azure Monitor and equivalents in Google Operations Suite
Working knowledge of OpenTelemetry, modern DevOps and container platforms (Kubernetes, Docker)
Strong ability to communicate with engineers and C-level audiences alike
Nice to have:
Familiarity with structured sales methodologies such as MEDDPIC or Command of the Message
Preferred certifications: AWS Solutions Architect, CKA or CKAD, Prometheus Certified
What we offer:
Comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits
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