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Solutions Engineering Lead

United States, Boston 220000.00 - 300000.00 USD / Year · Job Posted December 07, 2025
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Job Description

We are hiring a Solutions Engineering Team Lead for the East region to scale and guide a high-performing SE team. This is a player-coach role: you will remain customer-facing, owning critical deals and unblocking complex integrations while coaching and developing the regional team. You are accountable for the East SE quota and the technical validation that drives it. This is an opportunity to shape and scale the SE function at one of the most dynamic observability companies in the industry.

Job Responsibility

  • Own regional SE performance in partnership with Account Executives, ensuring quota attainment and deal velocity
  • Hire, onboard and mentor Solutions Engineers, setting clear KPIs and career paths
  • Maintain a strong personal presence with customers, modeling technical excellence and closing strategic opportunities
  • Improve processes for discovery, POC execution, documentation and knowledge sharing
  • Collaborate with Product, Support and Customer Success to shorten feedback loops and accelerate adoption
  • Architect and deploy reference designs for logs, metrics, traces, SIEM and Kubernetes monitoring across AWS, Azure and GCP
  • Lead white-board deep-dive sessions on ingestion pipelines, index-free querying and cost-optimized retention strategies
  • Provide escalation support during POCs: troubleshoot complex issues, analyze logs, traces, craft PromQL, Lucene or Dataprime queries and isolate root causes
  • Track technical success metrics such as POC win rate, onboarding time-to-value and validation scorecards, converting data insights into process improvements
  • Contribute code or scripts (Python, Go or Java) for custom exporters, automation and synthetic monitoring

Requirements

  • 7+ years in customer-facing technical roles (Sales Engineering, Solutions Architecture or similar)
  • 3+ years leading or managing pre-sales technical teams with a record of coaching success
  • Experience supporting or owning team-level quotas within a sales organization
  • Hands-on expertise with the following: Kibana, Grafana, Datadog, New Relic, Splunk, Honeycomb, Jaeger, OpenSearch
  • Proficiency crafting PromQL, Lucene and SQL queries for troubleshooting and dashboards
  • Deep knowledge of cloud services central to observability: AWS: EKS, Fargate, Lambda, CloudFormation, CloudWatch Logs and Metrics
  • Azure Monitor and equivalents in Google Operations Suite
  • Working knowledge of OpenTelemetry, modern DevOps and container platforms (Kubernetes, Docker)
  • Strong ability to communicate with engineers and C-level audiences alike

Nice to have

  • Familiarity with structured sales methodologies such as MEDDPIC or Command of the Message
  • Preferred certifications: AWS Solutions Architect, CKA or CKAD, Prometheus Certified

What we offer

  • Comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits
  • 401(k) plan and match
  • Paid sick time and paid time off

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