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We are seeking a skilled Solutions Engineer to join our team. In this role, you will partner closely with Account Executives and Customer Success to lead technical conversations, onboard customers, and troubleshoot integrations. You will act as the bridge between prospects, customers, and our engineering team, ensuring successful implementations and long-term adoption.
Job Responsibility:
Lead sales demos alongside Account Executives for strategic opportunities
Present technical capabilities and guide prospects through integrations (Salesforce, HubSpot, API)
Translate business needs into technical solutions and best practices
Explore use cases with prospects, brainstorming and guiding solutions
Partner with CSMs and Onboarding Specialists to ensure successful technical setup and integrations
Document and refine processes to enable faster and more repeatable deployments
Partner with Support to handle level 3 issues and escalations
Gather details, create clear tickets for Engineering with reproduction steps and expected behavior
Prioritize issues with Engineering and follow through to resolution
Act as Voice of the Customer, surfacing challenges and recommending solutions from the field to the Product team
Requirements:
3+ years in a Solutions Engineering, Sales Engineering, Forward Deployed Engineer or Technical Consulting role
Hands-on experience with CRM platforms (Salesforce, HubSpot) and REST APIs
Strong troubleshooting and problem-solving skills across integrations and workflows
Ability to communicate complex technical concepts clearly to both technical and non-technical audiences
Ability to work effectively with people at all levels, from C-suite executives to end users, adapting communication style as needed
Proven experience supporting sales cycles, onboarding customers, and driving adoption
Comfortable working in a fast-paced environment with shifting priorities
Nice to have:
Familiarity with business messaging, automation, or communication platforms
Experience configuring and building in Salesforce (modifying Lightning pages, Flows, Object Manager) and HubSpot (Workflows, installing/configuring 3rd party apps)
Experience writing basic scripts or working with APIs for proof-of-concept solutions
Knowledge of authentication methods (OAuth, API keys) and integration best practices
Track record of collaborating with both GTM and engineering teams to drive customer outcomes