Solutions Engineer Job at Front (San Francisco)

Job Description

Front is looking for a Solutions Engineer to join a world-class Solutions & Services organization. As a Solutions Engineer, you’ll develop deep technical product expertise and play a critical role in defining, designing, and implementing creative product solutions that expand the reach of Front’s platform to connect and interface with 3rd party applications and systems. The Solutions Engineer partners closely with Account Executives during the pre-sales phase, acting as the primary technical contact for our most significant and strategic prospects. This role involves collaborating cross-functionally with various internal stakeholders. Daily tasks may include strategizing with Account Executives on product demos, presenting ROI analyses to C-level executives, managing pilot projects, working with product teams to influence new feature development, and leading webinars for virtual audiences. The Solutions Engineer is essential in bridging technical expertise with client needs to drive successful outcomes.

Job Responsibility

Partner with Account Executives to engage with our top prospects and ensure they maximize the value they’re receiving from Front, aiming to close new business deals
Work with customers to understand and validate technical requirements
Customize and deliver product demonstrations that are focused on highlighting the unique value and benefits tailored to the client’s specific needs
Act as the technical project manager for pilot projects, ensuring they meet client expectations
Collaborate with product teams to influence the development of new features based on customer feedback
Pitch and implement AI-powered customer service solutions, leading hands-on proofs of concept (POCs) that validate value, performance, and real-world impact for prospective customers
Understand Front’s API inside and out so you can come up with creative solutions and confidently guide customers through them

Requirements

4-7 years of solutions engineering or architecture, preferably at a SaaS company with complex workflow automation products or customer support platforms
Proven success in partnering with sales teams, preferably in an enterprise SaaS capacity
Experience working with or integrating AI-powered features and the ability to explain their value and limitations clearly to both technical and non-technical audiences
Strong understanding of software design principles

What we offer

Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home Monday and Friday, unless posted as a fully remote role
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!

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