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OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize customer engagement, we enable over a million businesses to keep their users engaged and up to date by delivering billions of messages daily. In partnership with Piloto Asia Pte Ltd, our Solutions Engineers play a crucial role in understanding customer requirements, designing strategic and personalized solutions, and helping secure valuable technical, security, and business validation in strategic pre-sales engagements. They also play a hand in ensuring successful implementation of OneSignal’s platform within diverse customer environments. They collaborate closely with our sales, GTM, product, and engineering teams internally, while working directly with technical stakeholders externally to solve customer needs as a consultative technical partner. The right candidate will have an opportunity to join a growing SE team, and help us to define our strategy and build the SE playbook at OneSignal. This is a ground floor opportunity for someone looking to make an outsized impact and play a role in scaling this important team.
Job Responsibility:
Partner with sales to drive successful deals and customer outcomes, ultimately increasing our number of enterprise customers
Collaborate internally to maintain our external security documentation, demo environments and serve as a Sales Team liaison for product requests
Lead qualified product demos and pre-sales process for prospective customers
Support solution selling and work cross-functionally with customers and internal partners to find solutions
Manage technical aspects of RFP/RFI responses, communicate client needs to R&D teams
Lead and successfully execute POCs and POVs, building trust and collaboration with key technical stakeholders, to drive successful completion of engagements
Aid and help secure technical, business, and security wins
Requirements:
4+ years of experience in a B2B SaaS company
3+ years of experience in a Solutions Engineer or Sales Engineer role
Strong understanding of MarTech, Customer Engagement or Messaging technologies
Strong communication and presentation skills, with the ability to influence both technical and non-technical audiences
Technical understanding around APIs, SDKs, Databases, Servers
Experience with API integrations
Ability to work effectively cross functionally, helping to surface customer needs and enable our product and engineering teams to prioritize
Fluent in English and Korean, Japanese or Mandarin highly preferred