Solutions Engineer Job at VideoAmp (New York, NY or Los Angeles, CA)

Solutions Engineer

VideoAmp

Location:
United States , New York, NY or Los Angeles, CA

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

126000.00 - 150000.00 USD / Year

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Job Description:

The Solutions Engineer role sits within our Professional Services team, a group dedicated to supporting client onboarding, expanding solutions for existing clients, and providing ongoing technical support for VideoAmp systems. You will act as a critical partner for clients and internal teams, diagnosing issues, troubleshooting complex problems, and ensuring smooth integrations across our platform. You’ll work closely with Sales, Client Success, Engineering, and Product teams to investigate client requests, assess technical challenges, and deliver high-quality solutions. This role requires a mix of hands-on problem solving, strong communication skills, and the ability to translate technical detail into actionable outcomes for clients and stakeholders.

Job Responsibility:

Lead the technical onboarding process for new clients, including API setup and data integration
Serve as the primary technical point of contact for clients, providing ongoing support and troubleshooting by leveraging internal tools and systems
Collaborate cross-functionally with product, engineering, and data science teams to investigate and resolve client issues
Monitor platform and data performance to proactively identify and resolve technical concerns
Maintain up-to-date knowledge of the latest technologies and trends in digital video, CTV/OTT, and advertising technology
Provide continued support for your client portfolio by resolving questions, requests, and technical escalations
Communicate daily with account and client success teams to align on business needs, timelines, and issue resolution
Own and maintain detailed documentation of processes, workflows, and technical best practices to expand the team knowledge base

Requirements:

Bachelor’s Degree preferred
3+ years of experience in a technical client-facing role (Solutions Engineer, Support Engineer, Technical Support Specialist, etc.), ideally in SaaS, adtech, or a related industry
Strong technical skills and knowledge of relevant systems, including databases, APIs, and scripting languages
Proficiency with SQL and comfort working with large datasets
Experience troubleshooting platform, integration, or data performance issues
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
Passion for process design and continuous improvement
Strong organizational skills with the ability to manage multiple projects and deadlines
Documentation and knowledge-sharing mindset

What we offer:

Equity
Discretionary and flexible paid time off
In addition to standard US holidays off, VideoAmp employees also partake in Spring, Summer and Winter breaks
Comprehensive medical, dental, and vision benefits for you and your dependents - including multiple options fully covered by VideoAmp
Unlimited financial wellness sessions with Origin financial advisors
401k Plan with matching
HSA & FSA
Commuter Benefits
Cell Phone Reimbursement
Paid Maternity and Parental Leave for All Family Additions

Additional Information:

Job Posted:
January 08, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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