Solutions Engineer Job at GitGuardian (Paris)

Job Description

You will work with a team of sales engineers spread across Europe and the US to help secure the codebases of Fortune 500 companies and next-gen unicorns by seamlessly implementing GitGuardian's technology into their Software Delivery LifeCycle—both SaaS and on-premise versions, from POCs to production. This role sits at the intersection of customer success and technical excellence—you'll ensure our enterprise customers extract maximum value from GitGuardian while continuously refining how we deploy and support our platform.

Job Responsibility

Shepherd successful deployments: Closely guide the full implementation process to ensure smooth rollouts, while establishing control procedures to prevent customer-facing issues
Act as the technical expert post-sales: Partner with Customer Success Managers as the primary technical point of contact for customers
Solve technical challenges: Investigate bugs, troubleshoot customer environments, and resolve issues across varied technical contexts
Drive continuous improvement: Enhance deployment processes and the tooling provided to customers for monitoring their instances
Build deep product expertise: Develop comprehensive knowledge of GitGuardian's platform to better serve customers and contribute to product evolution

Requirements

Fluency in English to collaborate with our international team and support customers across Europe and the US
Strong understanding of the modern Software Development Lifecycle (SDLC): ability to read code and work on patching it, understand how GitGuardian's product integrates into SDLC workflows (familiarity with Python is a plus)
Kubernetes and deployment expertise: experience using Kubernetes in production, understanding of cloud hosting (AWS, Azure, or GCP), deploying and debugging on-premise solutions, managing containers, investigating network issues, working with Linux servers, writing shell scripts,...
Analytical problem-solving skills: ability to investigate and understand different customer environments, ask the right questions, and troubleshoot effectively across varied technical contexts
Customer-facing mindset: ability to explain complex technical topics in simple terms to non-technical stakeholders, with clear communication, pedagogy, and patience

Nice to have

Fluency in French to support our French-speaking customers
Spanish language skills for LATAM and Iberia territories

What we offer

Package that includes BSPCE
Lunch voucher (Swile, 9€ at 50%)
Sponsored Wellpass (gymlib)
Non-charged health insurance for children (Sidecare / Generali)
Up to €300 to improve your home office set-up
Yearly holiday allowance
Referral bonus of 4000€ for any new Guardian we might hire thanks to you
Team building: monthly budget dedicated to each employee that you can spend as you wish, with colleagues (latest examples to date: Michelin star restaurant, karaoke, stand-up show, kitesurfing week-end, ...)
Remote policy: hybrid (3 days/week at the office in Paris)
Opportunities for career development in the long term

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Solutions Engineer

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