Solutions Engineer

• Lead technical discovery sessions with our customers to deeply understand their complex needs and align them with the right solutions
• Deliver an exceptional pre-sales experience by articulating Intercom's technical strengths and business value to Medium & Large organizations
• Conduct impactful, value-based solution reviews and deep-dive technical sessions tailored to enterprise requirements
• Design and deliver tailored Proof of Concepts (POCs) that showcase Intercom’s capabilities in enterprise environments
• Respond to RFPs and address enterprise customer security, compliance, and scalability questions with precision
• Collaborate cross-functionally with Product, Engineering, and R&D to represent the enterprise customer voice, gathering feedback and insights for product planning
• Build strong, trust-based relationships with enterprise customers by approaching challenges with empathy and curiosity
• Coordinate with marketing and partners on expanding lead generation and brand presence within the enterprise segment
• Drive continuous improvement by optimizing internal processes and contributing to the growth of a global Solutions Engineering team
• Commit to enterprise customer success, proactively solving problems and ensuring lasting value

• Minimum of 6 years of experience as a Solutions Engineer or Architect, with significant experience supporting enterprise SaaS, customer communication, or related technology solutions
• Strong technical acumen with experience in conducting technical discovery and delivering high-impact presentations to enterprise audiences
• Ability to solve complex problems independently while thriving in collaborative team environments
• Proven time management skills in a dynamic, enterprise-focused team environment
• Demonstrated ability to quickly identify and communicate the value proposition throughout long and complex enterprise sales cycles
• Extensive experience working with APIs and integrating data from 3rd party data sources in large-scale environments
• Familiarity with managing enterprise POCs, RFPs, and addressing advanced security, compliance, and integration questions
• Experience selling AI, data, or highly technical products
• or at the very least, deep curiosity and utilization of AI on your day-to-day
• Experience working closely with product and engineering teams to communicate enterprise customer feedback and influence product direction
• Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
• Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks for enterprise customers
• Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company
• Willing and able to travel up to once a month to meet with enterprise clients

Experience with Salesforce Service Cloud, Zendesk, Service Now and other enterprise Helpdesk platforms

• A collaborative, innovative work environment where your contributions have a direct impact on the company and its enterprise customers
• Opportunities for professional development and growth
• A culture that fosters curiosity, customer obsession, and technical excellence
• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews—great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!