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As a Solutions Engineer at Quantum Metric, you will be responsible for providing world class pre-sales technical support to the sales team. Working directly with customers you will be the subject matter expert on customer experience management and QM. You will be responsible for delivering product demonstrations that directly address customer pain and emphasize QM’s industry leading CXM solutions. During the sales cycle, you will lead the proof of concepts, demonstrating Quantum Metric’s ability to meet and exceed customer requirements, often in the customer’s production environment.
Job Responsibility:
Pre-sales technical consultant
Developing product demonstrations and POCs
Technical account strategy in partnership with Account Executives
As a start-up, when something needs done, you just do it. Help is always available, but you'll wear many hats. As an SE, you might write white papers, assist building the online help, author training guides, etc.
Requirements:
Ability to work in a fast-paced, continually evolving environment
Fundamental knowledge of analytical tools such as Adobe, Google, etc.
3-5+ years of experience working with at least one of the following client-side web technologies: HTML, JavaScript, React, Angular, Ember, Meteor, etc.
Knowledge of website frameworks, components and concepts
Excellent communication and presentation skills
Passionate about technical sales and working with customers
Ambitious and self-motivated with a high emotional IQ, as this role is largely remote
Ability to work on multiple customer-facing POCs and other time-sensitive activities concurrently
Highly coachable with a strong desire to improve and grow as a professional
Up to 25% travel
Nice to have:
History of working at start-ups is a plus
Experience working remotely is a plus
Experience/understanding of native/hybrid mobile apps is a plus
Experience with other CXM vendors is a plus
What we offer:
Private Medical Insurance (100% paid)
Life Assurance
Employee Assistance Program
Stock Options
Employee Lead Referral Program
Internal Lead Referral Program
One-Time Home Office Enhancement Stipend
Monthly Business Expense Stipend
Enhanced Parental Leave
Company-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
Automatic enrollment in QM Pension Plan with 4% match