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As our 2nd Solutions Engineer, you will be the technical co-pilot to our Account Executives, supporting a high-velocity sales motion in our MM and Commercial segments. You will ensure prospects have a seamless, value-driven evaluation of the Nooks platform. You’ll execute our playbook to run high-performance trials from pre-sale through to handoff, working closely with AEs, prospects, and cross-functional teams to drive technical validation and adoption. This role is a unique opportunity to join a modern, AI-first, data-driven SE team and grow your career by becoming a trusted technical advisor in a fast-growing company.
Job Responsibility:
Partner with Account Executives to run technical discovery and support the trial execution process in active deals
Own trial setup and configuration (CRM and SEP integration, dialer setup, multi-product configuration, and analytics enablement) for commercial and SMB deals
Proactively monitor trial health and performance, identifying potential issues and ensuring prospects achieve high-performance standards and rapid time-to-value
Coordinate technical integrations with the CRM, the SEP, and other sales tools
Act as a key technical resource during customer calls to handle objections and answer technical questions
Assist Account Executives in shaping the business case, helping to quantify the potential value and ROI of Nooks for the prospect's workflow
Support trial wrap-up and the successful transition of customers to the Customer Success team post-close
Collaborate with Product and Engineering to troubleshoot and escalate technical edge cases
Follow and contribute to our internal playbooks, helping to refine processes and documentation over time
Requirements:
2+ years of experience in a customer-facing, quota-carrying role within B2B SaaS (Sales, Customer Success, or a technical support role)
Strong interest in and understanding of Revenue or Sales Operations, with a curiosity for sales prospecting tools and workflows
Familiarity with the modern sales tech stack, including Salesforce, HubSpot, Outreach, Salesloft, and Gong