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The Solution Engineer role sits within the GTM organisation within the India region; making you a trusted technical advisor of the local sales team, our partners, and our customers. You will work on many exciting projects with some of the most future-forward organisations; helping to guide the beginning of their Generative AI journeys. At Glean, our Solution Engineers work with our customers to help them connect Glean to their most important decision-making platforms. These platforms include Microsoft 365, Google Workspace, Jira, Confluence, Slack, GitHub, Zendesk, and everything in between! As an SE, you will work closely with our local Account Executives (AEs) and will be responsible for the technical success and delivery of our sales opportunities.
Job Responsibility:
Performing interactive demonstrations of the Glean platform to prospective customers
Educating the technical teams of our prospective customers on the architecture of the Glean platform
Scoping and executing sponsored pilot and Proof of Value (PoV) exercises
Educating and training our customers and partners on our product
Presenting at company sponsored events such as Google Cloud Next and AWS re:invent
Liaising with Glean product managers and engineers to investigate issues, raise feature requests, and understand our future roadmap
Requirements:
Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent work experience)
At least 5+ years experience in enterprise software pre-sales and have used value-based discovery frameworks
Excellent analytical and problem-solving skills with the ability to handle complex technical challenges
Ability to explain complex technical concepts in layman’s terms
Comfortable presenting, both virtually and in-person
Familiarity with cloud infrastructure (IaaS) platforms such as GCP, AWS, and Azure
Familiarity with identity services and Single Sign-On (SSO) providers such as Azure/Entra ID, Okta, and protocols such as SAML, SCIM, and OIDC
Familiarity with APIs including sending and receiving data from API endpoints, and how to troubleshoot issues
Familiarity with security concepts and tools, e.g. Firewalls, VPNs, SSL/TLS, DLP, WAFs, and proxies