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Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job Description Primary Responsibility The Sales Operations Specialist is responsible for leading operational excellence and serving as the primary liaison between Ford and Ford Authorized Distributors (FADs), as well as internal communications. This role ensures distributor alignment, performance, and execution of key initiatives across Sales, Marketing, Planning, and Accessory Field teams. The specialist drives communication, training, process governance, and launch readiness to support Ford Accessories growth.
Job Responsibility:
Lead operational initiatives to improve efficiency and distributor performance
monitor progress and communicate results to leadership and cross-functional teams
Serve as the primary point of contact for Ford Accessory Distributors (FADs), providing guidance, clear communication, and ongoing operational support
Lead and coordinate FAD meetings, including agenda development, facilitation, and follow-up to ensure alignment across internal and external stakeholders
Support the FAD SharePoint site as the central communication platform
ensure effective content organization, user support, and security management that adheres to company policies
Plan, lead, organize and execute National FAD Training programs that align Distributor operations, share best practices and promote continuous improvement
Manage Ford Racing Distributor operational processes including inquiry tracking, profile and P&A code setup, credit establishment, and ongoing operational support to drive sales growth
Lead the annual end-to-end credit limit review process for FADs and Wholesale Distributors (WDs), partnering closely with the Finance team to ensure compliance, accuracy, and timely completion
Support Ford Accessory national incentive programs and special initiatives, designed to drive sales performance and increase distributor and Dealer engagement
Contribute to new product launches by coordinating communications and execution with Sales, Marketing, Planning, and Accessory Field teams
Partner with Sales, Marketing, and Planning teams to identify and carry out marketing plans
sponsorships, project vehicles (SEMA) and product placement initiatives while working with the Finance team to manage projects within budget constraints
Review Accessories Help Desk and FPP Techline escalations
coordinate with the appropriate teams to ensure alignment and drive timely resolution
Travel as needed to industry and distributor events (e.g., SEMA, training sessions, marketing activations) to support successful delivery of Ford Accessories and Personalization initiatives
Requirements:
Attention to detail
Marketing and sales
Communication skills
Problem-solving skills
Nice to have:
Experience with Ford legacy systems is a plus
FMC Dealer, DOW, Visions, CBS, MCDistributor, etc.