Solutions Engineer Job at Mujin (Suwanee)

Job Description

Solutions Engineers at Mujin are responsible for understanding customers’ needs and designing solutions around those requirements. Your ability to understand automation systems and their current restraints is vital to helping Mujin’s clients improve their capabilities by using robotic technology. You will review customer’s documentation such as RFPs, SOWs, and layouts, create technical documentation, and give input to equipment and design selection. You will communicate solutions to the customer by creating quotes, supporting documentation, and assisting with layouts. As a Solutions Engineer, you will be expected to take ownership of project opportunities by managing different stakeholders and ensuring the project bid is delivered on time. Solutions Engineers should be comfortable working individually and as a contributor on the sales team while also acting as a liaison to other departments.

Job Responsibility

Identify and analyze the customer's requirements and needs then transfer these requirements to state-of-the-art solution designs that match and balance customer business needs with Mujin product offering.
Identify the customer's automation requirements through discussions with customers.
Present company offerings in a clear and understandable way to the customer with ability to maintain fluid conversations and documenting outcomes and next steps.
Consistently find solutions for technical issues with tenacity and grit.
Evaluate the designs based on cost, value, functionality, requirements, and risks.
Provide layouts, using AutoCAD at a professional level.
Provide analysis on customer data with the ability to identify and breakdown system flows.
Be reliable, provide timely responses and consistent follow-up.
Provide documentation on product and solutions proposals.
Provide documentation and support on department operating procedures.
Create proposal estimates with attention to detail and accuracy of material and labor scope.
Work with Salesforce, Wrike, and company ERP system to provide overall bid accountability.
Write proposals and present them in engaged, clear, and convincing manner to the customers.
Be obsessed with customer success and develop constructive working relationships with customers.
Manage multiple sales projects simultaneously.

Requirements

Bachelor's degree in engineering or related disciplines
Must be proficient in the use of AutoCAD and/or SolidWorks
4+ years in a related position having proven your time management, organizational, team collaboration, problem-solving, and communication skills
Extensive knowledge of Warehouse, Parcel, Automotive, and 3PL systems
Understanding of all types of automation solutions such as conveying, ASRS, goods-to-person, sortation, palletizing, depalletizing, piece picking, automated vehicles, and industrial/collaborative robots.
Extensive experience working with MS Project and MS Office (Outlook, Excel, Word & PowerPoint)
Ability to work cross-functionally with international teams operating on different time-zones
Strong team collaboration
Strong communication skills (written & verbal) to be able to lead presentations and meetings
Must be reliable, provide timely responses and consistent follow-up
Ability to collaborate and support effectively on a team
Ability to self-motivate and adapt to changing priorities
A passion for cutting-edge technology
Well-rounded, believing in the power of robotics

What we offer

100% Company paid Medical, Dental, Vision plus the option to buy-up some benefits beginning the 1st of the month after hire.
100% Company Paid Life Insurance & Voluntary Benefits.
100% Company Paid Long and Short Term Disability.
15 Paid Time Off (PTO) days beginning your 1st year.
11 Paid Holidays including (2) Floating Holidays.
401(k) Plan.
Parental Leave Benefits.
Health Savings Account (HSA) option with HDHP.
Flexible Spending Account (FSA) options for Medical and Dependent Care.
Referral Bonuses.
Company Stock Options in many roles.

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Solutions Engineer

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