Solutions Engineer

• Deliver an exceptional pre-sales customer experience
• Provide technical expertise in the pre-sales process, outlining value proposition, clarifying technical requirements, answering product-related questions
• Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including demos, use case scoping, and proof of concepts
• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources, escalating complex requirements
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process
• Develop and nurture strong customer relationships during the evaluation and purchasing process
• Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback, identifying themes across customers to incorporate into product planning
• Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience

• 7+ years of experience in a Solutions Engineer (or similar) role
• Experience managing relationships with large, global, and complex organizations, preferably with a technical enterprise product
• Solid track record of delivering and scaling an exceptional pre-sales customer experience
• Experience providing higher level security and compliance support
• Thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products
• Exceptional presentation and communication skills, particularly when engaging with executives and leaders
• Humble attitude, eagerness to help others, desire to pick up missing knowledge
• Operate with high horsepower, strong problem-solving skills, adept at frequent context switching, effectively manage multiple projects at once with expansive ownership, ruthlessly prioritize
• Personally committed to fostering the safe and ethical evolution of AI

Relocation assistance