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As a Solutions Engineer, you’ll be leading the technical discussion with our key prospects & customers, making sure there’s nothing stopping our customers from using Vanta to its fullest potential to support their own security goals. You’ll be an integral part of the Sales team, working both pre and post-sales to ensure technical fit and create innovative solutions for our customers. Your attention to detail, focused on customer needs, will drive rapid customer onboarding completion and adoption. This will ultimately improve retention and overall success while helping to collect customer references, case studies, and product feedback.
Job Responsibility:
Own the technical relationship with our customers
Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape.
Listen carefully to prospects and clients to provide market feedback to the product team and help prioritize functionality needed to drive sales opportunities
Support customers thought their trial process with Vanta
Build product examples, documentation, and other critical resources for our customers
Cultivate an environment of teamwork, openness, creativity, and continuous improvement
Creatively identify and help drive new programs to improve the pre to post-sales transition
Requirements:
Must be able to work in our London office 3 days a week (Tuesday, Wednesday and Thursday)
Have 2+ years of customer-facing, technical experience as a solutions engineer, sales engineer or equivalent title
Have previous B2B SaaS experience
Have hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture
Have strong project management skills with a proven ability to operate in a startup environment that lacks structure of a larger organization
Be creative, technical, and naturally persuasive
Be detail-oriented and organized.
Love listening to customers, discussing strategy with colleagues, but also diving into the weeds.
Have general knowledge with a scripting language (Python, Ruby, Bash, and JavaScript) and a desire to expand those skills
Nice to have:
Be familiar with REST API development and service integrations is a plus
Ideally have prior experience in the cybersecurity space
What we offer:
Industry-competitive salary and equity
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)
Health & wellness stipend
Remote workspace,internet and mobile phone stipend
Commuter benefits, including bike to work scheme and tax commuter ticket scheme
Pension matching
11 company paid holidays plus 25 days of PTO per year
Virtual team building activities, lunch and learns, and other company-wide events!