Solutions Engineer Job at OpenAI (San Francisco)

Solutions Engineer

OpenAI

Location:
United States , San Francisco ▼
New York

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

221000.00 - 278000.00 USD / Year

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Job Description:

We are seeking a solutions engineer to partner with our largest Retail customers and ensure they achieve tangible business value from our models through the OpenAI suite of products. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development.

Job Responsibility:

Deliver an exceptional pre-sales customer experience for large Retail prospects and customers
Demonstrate how leveraging OpenAI’s suite of products can meet customers’ business needs
Build and present demos, scope use cases, recommend architecture patterns, and provide technical advisory
Create and maintain documentation, guides, and FAQs related to common questions and requirements
Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process
Foster customer advocacy and represent the voice of the customer with internal teams
Serve as the first line of defense for security and compliance questions

Requirements:

10+ years of experience in a technical pre-sales or similar role
3+ years selling to Retail customers
Experience managing C-level technical and business relationships with complex global organizations
Thorough understanding of IT security principles and customer requirements for technical B2B SaaS products
Experience providing higher-level security and compliance support
Foundational training in programming languages like Python or Javascript
Experience delivering prototypes of Generative AI/traditional ML solutions
Knowledge of network/cloud architecture
Effective presenter and communicator who can translate business and technical topics to all audiences
Ability to own problems end-to-end and pick up missing knowledge
Humble attitude, eagerness to help colleagues, desire to do whatever it takes to make the team succeed

What we offer:

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents)
Paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays
Multiple paid coordinated company office closures
Paid sick or safe time
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend
Daily meals in our offices, and meal delivery credits
Relocation support for eligible employees
Charitable donation matching
Wellness stipends
Offers Equity
Performance-related bonus(es)

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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