Solutions Engineer

• Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions
• Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers’ business needs and deliver substantial business value, including, but not limited to, building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process
• Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning
• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams
• Collaborate closely with the OpenAI for Government Go-to-Market, Policy/Global Affairs, and GRC teams to ensure a seamless customer experience

• 7+ years of experience in a technical pre-sales role, managing C-level technical and business relationships with complex global organizations
• Experience working closely with Federal Civilian and/or State & Local government customers
• Thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support
• Industry experience in programming languages like Python or JavaScript and working with REST APIs
• Experience delivering prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture
• Be an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders
• Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done
• Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed

While a security clearance is not required, candidates with an existing clearance may find additional opportunities to engage

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided
• Offers Equity
• Performance-related bonus(es) for eligible employees