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Solutions Engineer

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Plain

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Location:
United States , San Francisco

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

175000.00 - 200000.00 USD / Year
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Job Description:

Own the technical side of every strategic deal. Plain is redefining customer support for the next generation of B2B companies. We're building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships.

Job Responsibility:

  • Drive the technical evaluation. You will be part of building this function from the ground up. You will establish how the SE team will partner with Account Executives and CSMs and be the bridge between pre-sale and post-sale onboarding. Be the primary technical contact from discovery onwards, throughout the sales cycle. You will be co-selling with the sales team to help push deals through an effective evaluation
  • Lead Technical Evaluation of POCs. Help guide the pre-sale motion by connecting a prospects environment with Plain to create a strong evaluation of how they will use Plain to solve their problems. Manage everything from, troubleshooting blockers and connections, in order to make sure their team walks away confident Plain is the right call
  • Go deep on the product. Be an expert on all things Plain. Be able to show and highlight how the product can work and how to make it work in unique environments. You'll be guiding customers through complex use cases and you need to have been there yourself
  • Influence the roadmap. Feed structured signal back to product and engineering. If something comes up in every evaluation, we need to know. You're the voice of the technical buyer

Requirements:

  • Have 4+ years in solutions engineering, sales engineering, or technical pre-sales at a SaaS company, ideally one with a developer audience or complex technical product
  • Want to have your hands in both pre- and post- sales and help the customer throughout their entire evaluation and onboarding journey
  • Are a builder at heart: you can educate a technical buyer on how Plain works in real time, and are equally excited to help them customize Plain to their own workflows
  • You’re scrappy and creative: You want to fully understand and solve a prospect’s pain points or understand their product feedback before sharing with engineering
  • Communicate concisely and effectively. You are able to explain something complex to both technical and non-technical buyers
  • Are excited by working somewhere small where your work is visible and your impact is real
  • Are technically strong: understand APIs, you can read logs, write SQL, webhooks, and how systems work under the hood
What we offer:
  • Competitive comp structure
  • Team-wide offsites
  • Generous time off
  • First Friday of the quarter off
  • Private Health Insurance
  • $100 Monthly Wellness Credit
  • $1000 WFH stipend
  • Retirement Planning

Additional Information:

Job Posted:
May 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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