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This role supports business sales by providing technical expertise to design and present wireless solutions that meet customer needs. It involves consulting on customer opportunities, analyzing wireless network coverage, and assisting with in-building coverage requests. The role requires maintaining expert knowledge of wireless devices, network technologies, and value-added solutions to inform sales strategies. Success is measured by the ability to effectively support sales teams, address technical inquiries, and contribute to customer satisfaction. The work impacts the organization by enabling tailored wireless solutions that enhance customer experience and drive business growth.
Job Responsibility
Support small and medium business sales teams in-market to drive solution adoption and customer engagement
Participate in customer meetings to provide technical consultation and solution guidance
Facilitate wireless network coverage analysis and review to optimize customer solutions
Assist with processing in-building coverage requests to improve network accessibility
Maintain expert-level knowledge of wireless devices, network technologies, and value-added solutions to support sales efforts
Also responsible for other duties/projects as assigned by business management as needed
Requirements
Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent
Communication
Customer Needs Identification
Product Knowledge
Project Management
Small Business Sales
Solution Architecture
Technical Demonstrations
Technical Presentations
Technical Training
Wireless Networks
At least 18 years of age
Legally authorized to work in the United States
Nice to have
Computer Science, IT, Engineering or related field
4-7 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment
Experience supporting Enterprise and Public Sector accounts