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Solutions Engineer, SMB

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Atlassian

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Location:
United Kingdom; France

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

Atlassian is looking for a Pre-Sales Solutions Engineer for our SMB business (enterprise customers under 1000 employees) that’s passionate about being a solution expert in the sales cycle, solving our customer’s hardest business problems with our products and solutions, and helping close deals. Our team enjoys high earnings potential with the enterprise white space opportunity ahead of us, selling impactful products that are at the forefront of cloud and artificial intelligence utilization.

Job Responsibility:

  • Join Atlassian’s Solutions Engineering Team to partner with direct sales, partners and larger account teams on SMB Accounts
  • Track the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory
  • Participate in customer discovery to understand the customer's current state and what business problems they want to solve
  • Map customer needs back to the Atlassian products, platforms and solutions
  • Probe for and identify additional opportunities for cross-product/solution expansion
  • Investigate, discover, and assess client pain points
  • Be a product expert of Atlassian software in the pre-sales process
  • Articulate and show the customer the value of the software and how it can change their way of working
  • Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together
  • Lead compelling value-based demonstrations, both standard and customized
  • Flex across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio
  • Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in
  • Proactively forge strong partnerships with aligned SMB sellers
  • Regularly discuss pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together
  • Understand, track and document product feedback and competitive intelligence from customers
  • Advocate for the development internally by documenting and sharing with product management
  • Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes

Requirements:

  • 3+ years of experience interacting with SMB customers in a pre-sales capacity
  • Excellent communication and strong presentation skills to multi-level audiences
  • Unmatched agility to do what it takes to get the job done
  • Creative problem solver who can interpret complex business problems and boil them down into solutions
  • Equally comfortable in both business and technical contexts, interacting with executives or talking shop with strong technical audiences
  • Love to learn and continuously grow and challenge yourself
  • Open to giving and receiving feedback, tolerate failure, love to win, hate to lose
  • Passionate about making customers and Atlassian successful
  • Customer-centric mindset with a proven track record in building executive relationships with customers
  • Fluent in French
  • Business proficiency in English
What we offer:
  • Health and wellbeing resources
  • Paid volunteer days

Additional Information:

Job Posted:
December 27, 2025

Work Type:
Remote work
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