Solutions Engineer Senior Job at One Call

Job Description

The Senior Solutions Engineer is a hands-on technical problem-solver who operates across IT teams to design, implement, and improve endpoint, security, and network solutions. This role owns the buildout and maturation of Apple endpoint management (JAMF, zero-touch provisioning) and extends into security tooling deployment, infrastructure automation, and cross-functional technical challenges as assigned by IT leadership. Reports to the Sr. Director, Information Technology. The driving objective is to transform the end-to-end employee technology experience—making endpoints reliable, self-provisioning, and secure from day one—while simultaneously strengthening the organization's security posture. The Senior Solutions Engineer is expected to be deployable: pointed at problems across teams, diagnose root cause, build or fix the solution, and report findings and recommendations back to leadership. This is a high-autonomy, high-accountability role for someone who thrives on solving hard problems in complex environments

Job Responsibility

Own the design, deployment, and ongoing management of JAMF Pro for macOS and iOS device management across the enterprise
Build and maintain zero-touch provisioning workflows for endpoint delivery, ensuring devices are production-ready at unboxing with all required configurations, security policies, and applications
Develop and enforce endpoint standards, imaging workflows, and lifecycle management practices for Apple devices alongside the existing Windows endpoint environment
Partner with endpoint engineering and service desk teams to deliver a seamless, reliable end-user experience across both platforms—reducing friction, accelerating onboarding, and improving employee satisfaction with IT
Deploy, configure, and troubleshoot endpoint security agents across managed device fleets, including EDR, anti-ransomware, endpoint privilege management, encryption enforcement, and DLP tooling
Manage endpoint deployment and client-side operations for network security and remote access platforms—installation, policy troubleshooting, tunnel configurations, and integration with endpoint management workflows
Ensure endpoint agents are consistently deployed, updated, and reporting across both Apple and Windows fleets using MDM platforms (JAMF, Intune) as delivery mechanisms where applicable
Collaborate with security and infrastructure teams to maintain endpoint compliance posture aligned with enterprise security policy and audit requirements
Serve as a deployable technical resource across IT teams—assigned to diagnose systemic issues, broken processes, or underperforming tooling, and deliver findings and actionable recommendations to IT leadership
Conduct root cause analysis on recurring incidents, integration failures, or gaps in operational tooling, and drive resolution or remediation plans
Evaluate existing tools and configurations for optimization opportunities
recommend consolidation, automation, or replacement where warranted
Document findings, solutions, and standards clearly to build institutional knowledge and reduce single points of failure
Script and automate repetitive workflows using Bash, Python, PowerShell, or platform-native tooling to improve consistency and reduce manual effort
Build monitoring, alerting, or reporting capabilities around endpoint health, compliance status, and deployment success rates
Identify and implement process improvements that increase reliability and reduce time-to-resolution across IT operations

Requirements

5-8 years of hands-on experience in endpoint engineering, IT infrastructure, or systems engineering
Deep expertise in JAMF Pro (or equivalent Apple MDM platform) including zero-touch deployment, configuration profiles, smart groups, and application management
Strong experience with macOS, iOS, and Windows endpoint management in an enterprise environment
Experience deploying and troubleshooting endpoint security agents (EDR, endpoint privilege management, anti-ransomware) and network security clients (ZTNA, VPN, secure web gateway) in enterprise environments
Scripting proficiency in at least two of: Bash, Python, PowerShell, AppleScript
Experience working in environments with mixed device fleets and complex network topologies

Nice to have

JAMF 200/300 certification or Apple Certified Support Professional (ACSP) preferred
Experience with ServiceNow ITSM integration for endpoint workflows preferred
Familiarity with Citrix/VDI environments and migration to modern alternatives (AVD, enterprise browser) preferred
Experience in healthcare, workers' compensation, or regulated industries preferred

What we offer

Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home
Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
401(k) matching program
company-paid life insurance and short and long-term disability coverage
Supportive Services: Colleague Assistance Program that provides free counseling and financial services
One Call Foundation provides colleagues financial assistance during times of unexpected hardships

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