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OpenAI Logo OpenAI · IT - Software Development

Solutions Engineer, Security Specialist

Japan, Tokyo · Job Posted February 21, 2026
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Job Description

The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises, acting as a trusted advisor so customers maximize value from our models and products. As OpenAI’s enterprise footprint grows—especially across regulated industries—security and compliance diligence is increasingly happening live with CISOs, risk teams, privacy officers, and auditors. We are hiring a Security Solutions Engineer to serve as the customer-facing security and compliance pre-sales subject matter expert for priority customer accounts—especially in regulated industries. You will lead security deep dives, diligence workflows, and questionnaires, and help customers understand OpenAI’s security posture, controls, and architectural patterns. This role is designed to increase deal velocity and customer confidence while reducing the operational load on internal security teams by owning the customer-facing workstream and escalating selectively.

Job Responsibility

  • Lead customer security engagements end-to-end: discovery, security deep dives, live calls, follow-ups, and action tracking—especially for regulated customers
  • Own security questionnaires/RFIs for priority customers: coordinate inputs, ensure accuracy, drive turnaround time, and manage escalations
  • Translate security posture into customer-relevant narratives: data flows, tenant boundaries, identity and access controls, encryption, logging/monitoring, incident response, privacy controls, and risk mitigations
  • Guide customers to standardized resources (e.g., trust collateral) and explain what is standard vs. what requires escalation or exceptions
  • Partner closely with GRC and Security teams to escalate non-standard requirements, clarify control intent, and ensure customer-facing responses remain aligned with approved posture
  • Create scalable enablement: playbooks, FAQs, response libraries, and training that reduce repeated work for Solutions Engineers and Sales
  • Represent the voice of regulated customers internally by identifying themes and recurring blockers
  • propose improvements to packaging, documentation, and product readiness

Requirements

  • 5+ years in a customer-facing security role such as security pre-sales/solutions engineering, security consulting, security architecture, or GRC-adjacent customer advisory in B2B SaaS or cloud environments
  • Can credibly engage and influence CISOs, security architects, privacy teams, and procurement/risk stakeholders in real-time discussions
  • Have working knowledge of common frameworks and requirements (e.g., SOC 2, ISO 27001, GDPR
  • DORA
  • bonus for regulated regimes like FedRAMP/HIPAA/PCI/DORA depending on segment)
  • Understand modern cloud/security fundamentals: IAM, network/security architecture, encryption/key management concepts, logging/monitoring, vulnerability management, incident response, and secure SDLC
  • Are strong in structured writing and can produce crisp, consistent answers under time pressure (questionnaires, RFIs, executive summaries)
  • Can operate in ambiguity, own problems end-to-end, and create repeatable processes that scale beyond yourself
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