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As a Senior Solutions Engineer at Palo Alto Networks - Idira (CyberArk), you will play a pivotal role in demonstrating the value of Idira’s identity security solutions to prospective and current SLED customers. Your responsibilities will include engaging with clients via demos, presentations, meetings, and Proof of Concepts (POCs) to showcase how Idira secures critical assets across hybrid cloud environments and distributed workforces. The Senior Solutions Engineer will combine technical knowledge with sales skills and is ultimately responsible for the technical win during the sales cycle. Solutions Engineers are the primary technical resource for the field sales force hence, they are responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team and others as the key technical advisor and product advocate for our solutions. Solutions Engineers will collaborate with multiple teams within customer organizations, ensuring their success in understanding the business value and adopting Idira’s Identity Security solutions, so you must be able to articulate technology and product positioning to both business and technical users. Above all, we are looking for someone that can communicate the Idira value and be able to design an optimal solution for complex customer infrastructure and datacenter environments on a global scale.
Job Responsibility
Serve as the subject matter expert on Idira's Identity Security solutions, providing in-depth knowledge and technical guidance to public sector organizations and partners, through business value presentations, solution demonstrations, architecture reviews, etc
Proactively seek out new sales opportunities by developing new and existing technical relationships within prospective accounts, partners, and current active customers
Plan, execute, and manage Proof of Concept (POC) evaluations with potential and existing public sector customers, demonstrating how Idira’s solutions can solve their security challenges
Assist in the preparation and response to Requests for Proposals (RFPs) and Requests for Information (RFIs), positioning Idira’s solutions for success in public sector evaluations
Build and maintain strong, long-term relationships with technical teams and executive stakeholders within public sector organizations, ensuring they achieve success and satisfaction with Idira’s solutions
Support and enable Idira’s partner network, ensuring they can effectively communicate the value of Idira to their public sector clients
Represent Idira at industry events, partner seminars, trade shows, and marketing initiatives, showcasing the value of Identity Security solutions to government and educational organizations
Able to convey customer requirements to Product Management teams, Professional Services and other internal Idira teams on behalf of customers and partners
Actively engage and contribute to the internal teams, serving as a resource and mentor to others when appropriate
Travel: Light travel required (<50%) for client meetings and industry events
Requirements
MIS/Computer Science Degree or equivalent experience required
5+ Years experience in a presales technical role, ideally specifically with identity management or security technologies
Experience working in or a strong understanding of public sector IT environments, including familiarity with government-specific security requirements (FIPS, FedRAMP, ATOs, STIGs/hardening), security accreditation processes, and public sector procurement procedures (NIST 800-53 and ATO processes)
Ability to work closely with customers and internal teams to build tailored solutions that address the unique needs of public sector organizations
Knowledge of identity security technologies, Identity and Access Management solutions, Identity Governance solutions, Privileged access management (PAM), and related security solutions
Experience with key security concepts such as authentication, authorization, and encryption
Hands-on experience with Windows Server and Active Directory administration, Directory Services (LDAP, AD, Federation, Bridging), and familiarity with UNIX/Linux systems
Knowledge of database security, network security, scripting, and DevOps practices is highly desirable
Experience with IaaS/PaaS administration and support within cloud providers (AWS, Azure, GCP) are highly desirable
Ability to communicate complex technical concepts clearly and effectively to both technical and non-technical stakeholders, including executives and government officials
Industry recognized certifications are highly desirable (i.e. CISSP, CEH)
Ability to travel up to 50% as needed
Prior experience with Idira Software solutions is preferred or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions preferred especially in the Identity and Privileged access
Nice to have
Experience with IaaS/PaaS administration and support within cloud providers (AWS, Azure, GCP) are highly desirable
Industry recognized certifications are highly desirable (i.e. CISSP, CEH)
Prior experience with Idira Software solutions is preferred or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions preferred especially in the Identity and Privileged access