Solutions Engineer - LATAM Job at Intercom (San Francisco)

Solutions Engineer - LATAM

Intercom is looking for an exceptional Solutions Engineer to join our vibrant Cu...

Location

United States , Chicago

Salary:

146750.00 - 193500.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships
Portuguese Fluency required
Spanish also preferred
Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations
Ability to solve problems independently while thriving in collaborative team environments
Proven time management skills in a dynamic team environment
Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle
Leverage your skills in translating complex business challenges into tailored Intercom solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact
Experience working closely with product and engineering teams to communicate customer feedback and influence product direction
Familiarity with managing POCs, RFPs, and addressing complex security questions

Job Responsibility

Lead technical discovery to identify and address our customers’ needs
Deliver an exceptional pre-sales experience by articulating Intercom's value and technical expertise
Conduct impactful, value-based solution reviews and in-depth technical sessions
Design and lead tailored Proof of Concepts (POCs) that showcase Intercom's capabilities
Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
Build trust with customers by approaching challenges with empathy and curiosity
Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Intercom
Commit to customer success, ensuring lasting value and proactively addressing challenges

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs)

Fulltime

SMB Sales-Cloud & AI Platform

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, A...

Location

Mexico , Mexico City

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business Administration, Sales, Marketing, Economics, Engineering, or related field AND 8+ years relevant Sales or Marketing experience with Information Technology products and/or services OR equivalent experience
Advanced English level with executive communication skills

Job Responsibility

Leads fiscal year business planning for small and medium business (SMB) for Azure Solution Area, defining key details of SMB execution plans, ensuring key stakeholders are aligned to execution plans, and determining the resources and investments needed to support execution plans that lead to revenue growth across markets and customer programs
Evaluates SMB segment performance against growth targets and is accountable for leveraging local market expertise to optimize return on investment (ROI) and spend
Accountable for delivering on revenue quotas as the business owner for Azure Solution Area by recommending the ideal mix of go-to-market (GTM) approaches to drive growth, defining sales engine targets, developing small and medium business (SMB) strategies that span multiple segments, managing sales engine and partner performance, and influencing investment decisions for SMB programs
Orchestrates the execution of SMB growth plans with a team of cross-functional stakeholders and identifies local growth opportunities building the market around them to generate revenue
Shares LATAM market insights, leveraging small and medium business (SMB) assets, LATAM market expertise, marketing campaigns, and competitive insights, as well as an understanding of the voice of the customer and LATAM market digital maturity by segments to identify opportunities and customer plays that drive revenue growth and customer adds, via the optimal mix of partners and programs
Proactively benchmarks data from LATAM markets against global data and applies expertise to gain insights that drive opportunity development
Manages a v-team (e.g., Global Partner Solutions team, partner and GTM team, worldwide team, and the Business Group) of internal cross-functional stakeholders across a multi-matrixed business
Applies expertise in partner ecosystem(s) by customer segments, gains stakeholder buy-in for plan execution and sets expectations that drive alignment on business plans and improve sales revenue across markets and/or Azure Solution Area
Defines performance targets, priorities, rhythm of business (ROB), and a governance model for evaluating progress on plan execution, holding others accountable, identifying gaps in plan execution, and taking corrective action as needed
Drives action with counterparts across the business (e.g., Finance, Business Group Leaderships, Marketing, One Commercial Partner) and applies expertise in LATAM markets and competitors to identify growth opportunities, define strategies and optimal routes to market for achieving revenue targets, and develop and socialize best practices

Fulltime

Global Solutions Engineer, LATAM

Verkada is seeking a Global Solutions Engineer with expert experience in Cloud S...

Location

Mexico , Mexico City

Salary:

Not provided

Verkada

Expiration Date

Until further notice

Requirements

Entrepreneurial and positive attitude with a strong desire to learn
5+ years of experience as a Sales Engineer, with a proven track record of working with Fortune 500 companies
Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Information and Computer Technology, Networking, IT Security from an accredited university
Strong background in Networking: Experience with HTTPS/SSL, VLANs, TCP/IP, DNS, NAT devices, DHCP servers, Firewalls and software systems
Outstanding written & verbal English communication skills in order to clearly and efficiently articulate technical matters with customers and partners
Able to work and adapt to an ever evolving workplace and company
Genuine excitement for software/hardware products, Cloud Security and IoT devices and can speak to how they work

Job Responsibility

Be the subject matter authority on the full Verkada suite of products and offerings and articulate the value added benefits to customers throughout the sales process
Act as a trusted advisor for Verkada Customers and overcome objections while securing the technical win for Verkada
Effectively present the Verkada solution to all levels of customer, from C-level executives to loss prevention managers and directors of IT
Work directly with your Account Managers to develop territory strategy for Verkada
Design Verkada solutions that range from: Network Security recommendations/bandwidth requirements, choosing proper Verkada products for Physical Security and deployment. Cloud Security RFP's/Documents, LTE deployments
Stay up to date on the security and IoT industry by attending and presenting at strategic conferences and providing thought leadership within the market
Be a Product Technical Evangelist in training/educating partners, customers, and internal employees on the latest Verkada product offerings
Write White Papers and Knowledge Base articles about Verkada Products, features, and integrations
This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed

What we offer

Healthcare programs that can be tailored to meet the personal health and financial well-being needs
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Professional development stipend
Wellness/fitness benefits
Healthy lunches provided daily
Commuter benefits

Fulltime

Solutions Consultant

MaintainX is the world leading mobile-first workflow management platform for ind...

Location

Mexico

Salary:

Not provided

MaintainX

Expiration Date

Until further notice

Requirements

3+ years of related experience, such as technical sales, implementation, solutions building, or sales/solutions engineering
Background in manufacturing, industrial operations, or warehouse environments, preferably with direct exposure to operational workflows
Comfortable multi-tasking and keeping the energy high
Outstanding verbal and written communication ability
Interpersonal and listening skills
Insanely detail-oriented and organized
Effective problem-solving capabilities
Ability to adjust communication style based on customers’ personalities and based on stakeholders’ objectives
Ability to present effectively and command attention with a variety of stakeholder perspectives
Personality traits: empathic, positive, passionate, creative, smart, high integrity, startup mentality

Job Responsibility

Provide the necessary tools and processes to accelerate deals, execute contracts, and improve sales team efficacy
Connect with a variety of customers to help drive sales across all verticals including manufacturing, facilities management, government, and other maintenance and operational businesses
Team with sales to present MaintainX to prospective clients, using examples appropriate to their business and communication needs
Handle sales with channel partners and channel resellers, supporting indirect sales motions and ensuring alignment across partner-led opportunities
Import real customer data into trial accounts so the customer can interact with their own assets and engage with the platform in the most compelling way
Be the go-to product expert who can accurately respond to technical product questions from across the sales teams
Stay informed on product updates (3x/week on average) and incorporate the latest functionality into demos, as needed
Build trust with customer stakeholders based on product and functional expertise
Learn to anticipate customer needs. Utilize your intuitive consulting and selling skills to engage with customer pain points and present possible Sales with MaintainX
Collaborate with a Sales Architect to develop customer-specific integrations, between MaintainX and 3rd party software, as needed

What we offer

Competitive salary and meaningful equity opportunities
Healthcare, dental, and vision coverage
401(k) / RRSP enrollment program
Take what you need PTO
A Work Culture where: You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist
We believe in meritocracy, where ideas and effort are publicly celebrated

Fulltime

Solutions Consultant

The Solutions Consultant - LATAM will provide high-quality demonstrations of the...

Location

United States , Miami

Salary:

Not provided

MaintainX

Expiration Date

Until further notice

Requirements

3+ years of related experience, such as technical sales, implementation, solutions building, or sales/solutions engineering
Background in manufacturing, industrial operations, or warehouse environments, preferably with direct exposure to operational workflows
Comfortable multi-tasking and keeping the energy high
Outstanding verbal and written communication ability
Interpersonal and listening skills
Insanely detail-oriented and organized
Effective problem-solving capabilities
Ability to adjust communication style based on customers’ personalities and based on stakeholders’ objectives
Ability to present effectively and command attention with a variety of stakeholder perspectives
Personality traits: empathic, positive, passionate, creative, smart, high integrity, startup mentality

Job Responsibility

Provide the necessary tools and processes to accelerate deals, execute contracts, and improve sales team efficacy
Connect with a variety of customers to help drive sales across all verticals including manufacturing, facilities management, government, and other maintenance and operational businesses
Team with sales to present MaintainX to prospective clients, using examples appropriate to their business and communication needs
Handle sales with channel partners and channel resellers, supporting indirect sales motions and ensuring alignment across partner-led opportunities
Import real customer data into trial accounts so the customer can interact with their own assets and engage with the platform in the most compelling way
Be the go-to product expert who can accurately respond to technical product questions from across the sales teams
Stay informed on product updates (3x/week on average) and incorporate the latest functionality into demos, as needed
Build trust with customer stakeholders based on product and functional expertise
Learn to anticipate customer needs. Utilize your intuitive consulting and selling skills to engage with customer pain points and present possible Sales with MaintainX
Collaborate with a Sales Architect to develop customer-specific integrations, between MaintainX and 3rd party software, as needed

What we offer

Competitive salary and meaningful equity opportunities
Healthcare, dental, and vision coverage
401(k) / RRSP enrollment program
Take what you need PTO
A Work Culture where: You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist
We believe in meritocracy, where ideas and effort are publicly celebrated

Fulltime

Senior Manager, Technical Consulting LATAM

As the Senior Manager, Technical Consulting in our LATAM region, you will be res...

Location

Brazil , São Paulo

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

5+ years of previous people leadership experience in managing Implementation analysts, Technical Consultants, or Technical Project analysts, including coaching, goal setting, and performance management
A proven ability to hire and retain top talent, actively grow high-potential talent, and maintain a high quality bar by making tough personnel decisions when necessary
Experienced with complex integration projects within a large global setting (e.g., professional services, finance, retail, or general technology)
A proven track record of helping to drive global process change, setting up tools, procedures, and methodologies to ensure operational success at scale
Possess a clear understanding of the dynamics and challenges of working in a global organization, including the ability to collaborate effectively across international time constraints
Clear understanding of the challenges inherent in global commerce and the various technical and operational dependencies required for a large client to be successful across different regions
You have a fluent level of Portuguese and English, both written and spoken
Availability to work 3 days in person on Morumbi/SP

Job Responsibility

Set a clear direction for your team that aligns with the long-term goals LATAM, the Americas and the global Implementation Engineering function
Serve as the operations liaison for the President and LATAM leadership team, helping to ensure LATAM operations are aligned with global direction and acting as a voice of Ops and a key change management agent
Serve as a very strong communicator, able to synthesize the complex needs of the region and your team, and effectively translate these requirements to Product and Ops leadership stakeholders
Lead your team to deliver a world-class customer experience, ensuring customers go live efficiently with robust, scalable integrations
Act as a final point of technical escalation, providing guidance and deep technical expertise to help Implementation analysts navigate the most complex projects and integrations
Define clear performance expectations with each team member and effectively communicate the "why" behind strategic decisions and priorities to ensure alignment with Company & Operations goals
Strategically deploy the best people on the most impactful, needle-moving customer projects
Act as a multiplier for your team, leveraging your skills and experience to bring out the best in those around you. You will add processes that accelerate delivery, remove those that slow the team down, and champion long-term solutions over quick fixes
Foster an environment of autonomy, ownership, and accountability, empowering team members to drive their own results
Proactively collaborate with regional and global teams to drive initiatives that enhance the size, quality, and scalability of the worldwide IM organization

Fulltime

Implementation Team Lead LATAM

As the Team Lead for Implementation in our LATAM region, you will be responsible...

Location

Brazil , Sao Paulo

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

5+ years of previous people leadership experience in managing Implementation analysts, Technical Consultants, or Technical Project analysts, including coaching, goal setting, and performance management
A proven ability to hire and retain top talent, actively grow high-potential talent, and maintain a high quality bar
Experienced with complex integration projects within a large global setting (e.g., professional services, finance, retail, or general technology)
A proven track record of helping to drive global process change, setting up tools, procedures, and methodologies to ensure operational success at scale
Possess a clear understanding of the dynamics and challenges of working in a global organization
Clear understanding of the challenges inherent in global commerce and the various technical and operational dependencies required for a large client to be successful across different regions
You have a fluent level of Portuguese and English, both written and spoken
Availability to work 3 days in person on Morumbi/SP

Job Responsibility

Set a clear direction for your team that aligns with the long-term goals LATAM, the Americas and the global Implementation Engineering function
Serve as the operations liaison for the President and LATAM leadership team, helping to ensure LATAM operations are aligned with global direction and acting as a voice of Ops and a key change management agent
Serve as a very strong communicator, able to synthesize the complex needs of the region and your team, and effectively translate these requirements to Product and Ops leadership stakeholders
Lead your team to deliver a world-class customer experience, ensuring customers go live efficiently with robust, scalable integrations
Act as a final point of technical escalation, providing guidance and deep technical expertise to help Implementation analysts navigate the most complex projects and integrations
Define clear performance expectations with each team member and effectively communicate the "why" behind strategic decisions and priorities to ensure alignment with Company & Operations goals
Strategically deploy the best people on the most impactful, needle-moving customer projects
Act as a multiplier for your team, leveraging your skills and experience to bring out the best in those around you
You will add processes that accelerate delivery, remove those that slow the team down, and champion long-term solutions over quick fixes
Foster an environment of autonomy, ownership, and accountability, empowering team members to drive their own results

Vice President of Customer Support and Integrations

As Vice President of Customer Support and Integrations at PPRO, a global local p...

Location

United Kingdom , London

Salary:

Not provided

PPRO GmbH

Expiration Date

Until further notice

Requirements

Executive Customer Success Leadership: A proven track record of leading, building, and scaling high-performing Customer Support and/or integrations organisations within a complex, global B2B environment, preferably within SaaS or FinTech
Operational Excellence & Process Transformation: Extensive experience in identifying systemic operational inefficiencies, designing, and successfully implementing large-scale process optimisation and automation initiatives that significantly improve customer experience and business outcomes
Strategic Acumen & Execution: Demonstrated ability to translate overarching business strategy into actionable customer success initiatives, driving their execution with a focus on measurable results and long-term impact
Payments Industry Acumen: A strong understanding of financial services or payment industry dynamics, particularly related to complex B2B customer journeys, including onboarding, KYC, and lifecycle management
Exceptional Executive Stakeholder Management: Proven ability to influence, negotiate, and build consensus with senior leadership and diverse cross-functional teams (e.g., Product, Engineering, Legal, Compliance, Sales, Marketing) to achieve shared customer and business objectives
Analytical & Data-Driven Decision Making: Highly adept at leveraging data to define strategic KPIs, identify trends, forecast outcomes, and make informed decisions that drive customer success and operational efficiency
Empathetic & Inspirational Leader: A natural ability to inspire, motivate, and develop teams, fostering an environment of psychological safety, high performance, and continuous learning
Global Communication & Influence: Superior communication, presentation, and negotiation skills, capable of effectively engaging with global stakeholders at all levels and simplifying complex concepts
Bias for Action & Adaptability: A proactive approach to challenging the status quo, taking calculated risks, making decisive actions with imperfect information, and iterating quickly in a fast-paced, evolving landscape

Job Responsibility

Strategic Leadership & Team Development:Build, mentor, and lead a high-performing, globally distributed customer-facing organisation across Commercial Support, Technical Account Management, and Solutions Engineering. You will define the structure, roles, and career paths for teams of 20+ professionals across Europe, LATAM, APAC, and the US, ensuring scalability, accountability, and continuous improvement
You will set clear OKRs and performance standards, foster a culture of ownership and deep collaboration, and ensure the teams act as proactive, embedded strategic partners to both customers and internal stakeholders
You will shape the long-term strategy for global support and customer integrations, driving a transformation agenda focused on automation, AI-enabled workflows, and data-driven decision-making, while partnering closely with cross-functional teams to ensure customers succeed with PPRO
Elevate Customer Support & Operational Efficiency: Define and oversee the strategic vision for a seamless, efficient, and commercially aligned customer/ prospect integration journey
Drive significant operational efficiencies and automation across all onboarding and support processes to enhance scalability and reduce manual effort
Champion End-to-End Customer Lifecycle Management: Develop and implement a comprehensive strategy for ongoing customer engagement, ensuring a consistent and proactive experience across merchant applications, Local Payment Method activations, and product/technical documentation
Oversee the continuous improvement of customer-facing tools (e.g., Welcome Portal) for recurring tasks, reporting, and self-service
Establish robust governance models, clear ownership, and efficient escalation paths for all customer interactions
Create & Scale the Customer Success Framework: Design, implement, and continuously refine a consistent, transparent, and scalable Customer Support playbook, including best practices, processes, and tools
Define and champion Service Level Agreements (SLAs) and comprehensive Customer Experience (CX) metrics across the entire customer journey

What we offer

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation
work from abroad policy, enabling employees to work remotely for up to another 30 days per year
Learning and Development - We offer a GBP 500 annual budget to support your professional growth
leadership cafés, on-the-job training
Insurance - medical insurance (BUPA health care plan)
a 5% matching pension plan through Now Pensions
Enhance Family Leave
Workplace Nursery Scheme - Save on childcare through salary exchange
Gym membership - PPRO helps contribute towards the costs of your gym membership
Mental Health Platform - one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more

Fulltime

Solutions Engineer - LATAM

Intercom

Location:
United States , San Francisco

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 23, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Solutions Engineer - LATAM

Solutions Engineer - LATAM

SMB Sales-Cloud & AI Platform

Global Solutions Engineer, LATAM

Solutions Consultant

Solutions Consultant

Senior Manager, Technical Consulting LATAM

Implementation Team Lead LATAM

Vice President of Customer Support and Integrations

Solutions Engineer - LATAM

Intercom

Location:United States , San Francisco

Category:Sales

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 23, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Solutions Engineer - LATAM

Solutions Engineer - LATAM

SMB Sales-Cloud & AI Platform

Global Solutions Engineer, LATAM

Solutions Consultant

Solutions Consultant

Senior Manager, Technical Consulting LATAM

Implementation Team Lead LATAM

Vice President of Customer Support and Integrations

Location:
United States , San Francisco

Category:
Sales

Contract Type:
Not provided

Job Posted:
February 23, 2026