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Solutions Engineer, ITSM/ESM

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Atlassian

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Location:
United Kingdom

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We’re looking for a Solutions Engineer ITSM/ESM to expand our growing business and team in the United Kingdom. Our Solutions Engineers are accustomed to solving our customer’s hardest problems and closing our largest enterprise deals. In this role, you’ll be working directly with the enterprise sales teams and channel partners to understand the needs of Atlassian’s customers. You’ll strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. If you’re a customer-obsessed, top-performing enterprise Solutions Engineer this may be your dream job.

Job Responsibility:

  • Drive the customer journey
  • investigate, discover, and assess client pain points
  • map client business and technical requirements to Atlassian capabilities
  • align the overall account plan and customer outcomes with sales management
  • deliver presentations, demonstrations, and proof of concepts to customers and prospects
  • advance Atlassian’s product line and provide customer feedback.

Requirements:

  • At least 5 years of experience interacting with enterprise customers in a pre-sales capacity
  • proven track of delivering successful customer outcomes
  • ability to build trusted relationships with different stakeholders
  • deep knowledge and understanding of the ITSM/ESM domain
  • extensive experience with the UKI market
  • comfortable in both a business and technical context.
What we offer:
  • Health coverage
  • paid volunteer days
  • wellness resources

Additional Information:

Job Posted:
March 20, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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