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Solutions Engineer, ITSM/ESM DACH

Germany, Munich · Job Posted April 23, 2025

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Job Description

We’re looking for a Solutions Engineer ITSM/ESM to expand our growing business and team in Germany. Our Solutions Engineers are accustomed to solving our customer’s hardest problems and closing our largest enterprise deals. In this role, you’ll be working directly with the enterprise sales teams and channel partners to understand the needs of Atlassian’s customers. You’ll strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business.

Job Responsibility

  • Work closely together with cross-functional teams to drive the customer journey
  • investigate, discover, and assess client pain points
  • map client business and technical requirements to Atlassian capabilities
  • partner with sales management to align the overall account plan and customer outcomes
  • deliver deeply compelling presentations, demonstrations and proof of concepts
  • work with product management to advance Atlassian’s product line and provide customer feedback

Requirements

  • 5 years of experience interacting with enterprise customers in a pre-sales capacity
  • proven track of delivering successful customer outcomes
  • ability to build trusted relationships with different stakeholders
  • deep knowledge and understanding of the ITSM/ESM domain
  • experience working extensively with the DACH market
  • fluent in German and English

What we offer

  • Health coverage
  • paid volunteer days
  • wellness resources

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