Solutions Engineer, ITSM/ESM DACH, Atlassian

Atlassian

Location:
Germany, Munich

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re looking for a Solutions Engineer ITSM/ESM to expand our growing business and team in Germany. Our Solutions Engineers are accustomed to solving our customer’s hardest problems and closing our largest enterprise deals. In this role, you’ll be working directly with the enterprise sales teams and channel partners to understand the needs of Atlassian’s customers. You’ll strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business.

Job Responsibility:

Work closely together with cross-functional teams to drive the customer journey
investigate, discover, and assess client pain points
map client business and technical requirements to Atlassian capabilities
partner with sales management to align the overall account plan and customer outcomes
deliver deeply compelling presentations, demonstrations and proof of concepts
work with product management to advance Atlassian’s product line and provide customer feedback

Requirements:

5 years of experience interacting with enterprise customers in a pre-sales capacity
proven track of delivering successful customer outcomes
ability to build trusted relationships with different stakeholders
deep knowledge and understanding of the ITSM/ESM domain
experience working extensively with the DACH market
fluent in German and English

What we offer:

Health coverage
paid volunteer days
wellness resources

Additional Information:

Job Posted:
April 23, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Solutions Engineer, ITSM/ESM DACH