Solutions Engineer - Enterprise

• Partner with Sales to lead technical discovery and pre‑sales for enterprise grooming, boarding, daycare, and franchise customers
• Deliver consultative demos and technical walkthroughs tailored to executive and operational stakeholders
• Design customized, scalable solutions aligning MoeGo’s platform capabilities (APIs, integrations, workflows, security protocols) with customer requirements
• Provide insights on system architecture, integration possibilities, data migration strategies, and long‑term scalability
• Work alongside Implementation Managers to translate scoping artifacts into detailed technical runbooks
• Troubleshoot advanced configuration issues and guide teams through complex cut‑over scenarios
• Work with the eng team to finalize system integration design and implementation plan and forge collaborative processes between inhouse and customer TLs for system integration
• Create technical documentation, integration guides, and playbooks to streamline enterprise onboarding and support
• Produce architecture diagrams and best‑practice playbooks for phased, scaled rollouts
• Collaborate with Product and Engineering to communicate enterprise needs, recommend enhancements, and influence the roadmap
• Maintain deep fluency in all MoeGo enterprise modules and third‑party integrations

• Technical Consulting Experience: 3–5+ years in solution/sales engineering or technical consulting for SaaS
• Analytical Problem‑Solving: Comfort designing complex data flows, mapping integrations, and resolving technical challenges under tight timelines
• Communication & Facilitation: Expert at running discovery workshops, presenting to executives, and authoring clear runbooks and architecture docs
• Collaborative Spirit: Proven track record of partnering with Sales, Product, Engineering, and Implementation teams to deliver cohesive solutions

• Domain Fluency: Background in pet care operations or adjacent hospitality, with an ability to “speak operator.”
• A strong sense of ownership, problem-solving mindset, and passion for helping customers succeed

MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans to employees and their family members at no cost to the employees and 401(k) matching