Solutions Engineer, Core Enterprise Job at OpenAI (San Francisco)

Job Description

We are seeking a solutions engineer to partner with our Enterprise customers and ensure they achieve tangible business value from our models through the OpenAI suite of products. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Enterprise Sales, Security, and Product teams.

Job Responsibility

Deliver an exceptional pre-sales customer experience for Enterprise prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions
Demonstrate how leveraging OpenAI’s suite of products can meet customers’ business needs and deliver substantial business value, including building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory
Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process
Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process
Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning
Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources, and escalating complex requirements to the appropriate teams

Requirements

8+ years of experience in a technical pre-sales or similar role
4+ years selling to Enterprise customers, managing C-level technical and business relationships with complex global organizations
thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support
foundational training in programming languages like Python or Javascript
delivered prototypes of Generative AI/traditional ML solutions
knowledge of network/cloud architecture
effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders
own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done
humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided
Offers Equity
Performance-related bonus(es) for eligible employees

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Solutions Engineer, Core Enterprise

Job Description

Job Responsibility

Requirements

What we offer

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