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Serve as our customers’ first pre-sale technical and applications point of contact - advocating for their success and navigating the requirements of their production operation. Establish credibility in both production and technical expertise with prospective customers and will rapidly develop an understanding of their production goals, challenges, and needs. Leverage that understanding to serve as a consultative partner, providing customers with a solution, context, and guidance on the best path forward to deliver their desired production outcome. Partner with Formic’s Customer Success and Fleet operations Teams to complete successful project handoffs.
Job Responsibility:
Partner with prospective customers, Sales, and cross-functional internal teams to understand customers’ needs and key manufacturing challenges
Establish credibility with prospective customers as a trusted production and technical resource
Conduct technical discovery calls in partnership with Sales team to understand customer automation needs and gather requirements
Analyze production requirements, customer value drivers, project constraints, CAD data, parts lists, and other production and technical specifications to rapidly develop accurate and robust scopes of work and prospective solutions
Scope and develop robotic automation solutions from Formic’s portfolio of standard, modular automation products that deliver a prospect’s desired production outcome
Provide the sales team with quick-turn cost estimates that will be used in developing proposals for customers
Dynamically iterate solutions & proposals as needed to align with feedback from prospective customers, Formic sales team members, and Formic’s cross-disciplinary teams
Participate in design reviews and customer meetings as needed throughout the pre-sales process to drive opportunities to a successful close
Facilitate smooth customer from Sales/Solutions to Deployment, ensuring all information is communicated for a successful design, build and deployment
Effectively manage multiple projects/proposals in flight at a time
Recommend changes in procedures, design, or standard equipment where necessary
Leverage understanding of customers’ businesses and feedback to identify gaps in Formic’s technical, operational, and commercial offerings
Visit customer sites in person as needed
Requirements:
Minimum 3+ years of demonstrated success in a similar role (e.g. pre-sales
Solutions Design / Engineer
Application Engineer
Automation Engineer)
3+ years of experience in manufacturing, packing, food production or supporting fields for those industries
Proven ability to establish credibility and lead solution-oriented conversations with manufacturing customers
Ability to lead meetings with diverse stakeholders, tailoring communication to different audiences and driving commercial discussions without over-indexing on technical detail
Mastery of one or more segments of factory automation (case-packing and/or palletizing preferred)
Familiarity with one or more major six-axis robot OEMs, such as Fanuc, Kuka, Yaskawa, Universal Robots, and ABB
Familiarity and experience with CAD drafting required
Ability to organize, track, and manage deliverables across multiple concurrent projects
Ability to travel up to 35-40%
A current, valid driver’s license and car for local travel
Nice to have:
Experience in a consulting, consultative sales, technical sales, or similar environment
Experience supporting technology adoption in a production or manufacturing environment
What we offer:
Equity in Formic
Comprehensive Healthcare Coverage: 99% covered Medical, Dental, and Vision insurance plans, with 75% coverage for dependents
Additional Fully Covered Insurance Benefits: FSA & DCFSA, Life Insurance, Short-Term Disability, and Long-Term Disability