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Comcast Advertising Logo Comcast Advertising · IT - Software Development

Solutions Engineer 1

United States · Job Posted May 05, 2026
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Job Description

Reporting to the Director, Solutions Engineering, the Solutions Engineer 1 is responsible for providing solution engineering support to all field resources including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives. This person will have a strong understanding of VoIP and data networking protocols including: SIP, RTP, HTTP/S, SNMP, Interior and Exterior IP Routing protocols (BGP, OSPF, QoS) as well as SDWAN and SASE design principles to best position the benefits of managed network solutions to prospective clients. Responsible for working with a cross-functional team to define, develop and deploy solutions. Ensure that the company platform is deployed and maintained utilizing best practices as well as managing change as the platform evolves. Works independently with minimal-to-no supervision while also demonstrating the ability to lead projects and initiatives autonomously. Role will be virtual with up to 25% travel - candidate will reside in the Eastern Standard Time Zone (EST) to align with sellers.

Job Responsibility

  • Provide solution engineering support for all field resources including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives
  • Responsible for lifecycle sustaining engineering support (discovering, solution and proposal)
  • Handle moves, adds and changes (MACD)
  • Provide sustaining engineering support for large complex solutions
  • Support activities related to account development
  • Capture customer technical requirements and translate to internal architecture templates
  • Work with the product team on new product requirements, integrations and defect resolution
  • Collaborate with the product team and customers on load/stress and fail-over testing for high-availability deployments
  • Work with customers to address issues and resolve problems both pre & post-production
  • Drive continuous technical improvement both internally and with customers
  • Cultivate and drive technical decisions with customers to design or improve technical solutions
  • Oversee technical implementation for customer deployment projects
  • Joint participation in client implementation planning and related activities to ensure seamless integration or turn-up of Comcast Business Global services for both new and existing customers
  • Provide a technical fulfilment and answer questions related to Comcast Business Global technical capabilities for RFI’s, RFQ’s and RFP’s
  • Consistent exercise of independent judgment and discretion in matters of significance
  • Regular, consistent and punctual attendance
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Requirements

  • Strong understanding of VoIP and data networking protocols including: SIP, RTP, HTTP/S, SNMP, Interior and Exterior IP Routing protocols (BGP, OSPF, QoS) as well as SDWAN and SASE design principles
  • Experience with SDWAN and SASE design principles
  • Proven ability to work independently and lead projects
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • 3+ years of experience as a telecom Solutions Engineer or related role
  • Reside on the East Coast of the US and able to travel up to 25% annually

Nice to have

  • 3+ years of experience as a telecom Solutions Engineer or related role
  • Reside on the East Coast of the US and able to travel up to 25% annually

What we offer

  • Paid Time off
  • Physical Wellbeing
  • Financial Wellbeing
  • Emotional Wellbeing
  • Life Events + Family Support
  • Commission
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