Solutions Enablement and Support Senior Manager, CVS Health

CVS Health

Location:
United States, Boston ▼
Wellesley
Woonsocket
New York
Blue Bell
Chicago

Category:
-

Contract Type:
Employment contract

Salary:

82940.00 - 199144.80 USD / Year

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Job Description:

CVS Media Exchange is hiring a Solutions Enablement and Support Senior Manager. The role focuses on client success, compliance, and proactive solutions for CMX self-service offerings. Responsibilities include client onboarding, L1 troubleshooting, process improvement, and supporting ad tech projects.

Job Responsibility:

Partner with various internal and external stakeholders in areas such as client onboarding, standard operating procedures, implementation requirements, and L1 troubleshooting
Responsible for queue management and issue routing for customer inquiries related to setup, ad policy, and implementation issues
Provide L1 Troubleshooting for technical setup issues and manage escalations to internal stakeholders
Maintain and update Standard Operating Procedures and FAQ documentation
Own and develop process workflows for standard setup requirements and work cross-functionally to streamline and improve efficiency
Participate in testing initiatives for new ad products and feature enhancements
Own the operational execution of self-service support and identify areas of improvement to internal teams
Assist with other Ad Tech related projects and initiatives across all buying channels within CMX’s product offerings

Requirements:

5+ years of digital/online media experience with managing and maintaining a ticketing system/queue
3+ experience in ad operations, product operations, or project management working with DSPs (Trade Desk preferred), SSPs, and/or ad serving platforms

Nice to have:

Retail media experience is a plus
Strong internal and external communication skills
Experience in client solutions / support
Ability to thrive in, a fast-paced environment
Detail oriented
possessing critical thinking, analytical and highly organized
Strong problem-solving and troubleshooting abilities
Proficient with Microsoft Office Suite (Outlook, PowerPoint, Excel)
Effective time management skills – ability to prioritize and meet deadlines
A team player with an entrepreneurial spirit

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
May 13, 2025

Expiration:
June 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Solutions Enablement and Support Senior Manager