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Solutions Designer - CRM

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Randstad

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Location:
Canada , Guelph

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a Solutions Designer specializing in enterprise CRM platforms to drive the technical design and configuration of digital applications. This role focuses on translating high-level requirements into scalable solutions, emphasizing a "configuration-first" approach while maintaining the technical depth to develop custom components when necessary. You will be a key contributor to modernization initiatives, working within an Agile/Scrum environment to build integrations, manage external portals, and implement automated workflows using advanced industry-specific tools.

Job Responsibility:

  • Map high-level requirements to platform capabilities. Conduct fit-gap analyses to determine where native configuration can replace custom code for optimal maintainability
  • Design and implement complex guided interactions using advanced orchestration tools to streamline digital service delivery and data retrieval
  • Develop and maintain specialized UI components and server-side classes for business needs that exceed standard configuration capabilities
  • Build and manage integrations between the CRM and external subsidiary systems using REST and SOAP APIs, ensuring secure data flow via Single Sign-On (SSO)
  • Design and maintain public-facing portals, ensuring solutions are fully compliant with accessibility standards and user-centric design principles
  • Manage the deployment lifecycle across development, test, and production environments using modern CI/CD technologies and version control
  • Lead diagnostic sessions and perform root cause analysis to resolve defects and incidents in production environments
  • Create and maintain technical design documents, "build books," and process maps to facilitate ongoing knowledge transfer

Requirements:

  • Demonstrated experience solutioning and configuring within enterprise CRM clouds and portal environments
  • Hands-on knowledge of backend coding languages, frontend frameworks, and platform-specific query languages
  • Strong experience delivering products in Agile/Scrum mode, utilizing sprint management and bug tracking tools
  • Knowledge of Accessibility standards and related design requirements
  • Certified Platform Developer I (or equivalent experience)
  • Certified OmniStudio Developer
  • Certified Experience Cloud Consultant
  • Certified Administrator
What we offer:
  • Work closely with lead architects to shape high-availability solutions for large-scale digital transformations
  • Utilize the latest orchestration and component frameworks to build industry-specific applications
  • Play a central role in knowledge transfer, mentoring peers through regular touchpoints and working sessions
  • Secure a long-term contract focused on foundational system modernization and service improvement

Additional Information:

Job Posted:
March 11, 2026

Expiration:
April 24, 2026

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