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Job Description: Duties & Responsibilities: [See responsibilities field]; Personal & Interpersonal Skills: Good analytical skills; ability to see the bigger picture and derive mid to long term recommendations on way forward; Diplomatic sense and open/‘out-of-silo’ mind-set; Ability to build successful relations across functions and with all stakeholders; Strong ability to work in a team to achieve common targets; Positive, pro-active, and enthusiastic communication and working; Flexibility in terms of working times, which could include weekend or shift work if required to fulfil targets; Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues; Ability to work in an international context; Qualification & Professional skills: [See requirements field]; This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Job Responsibility:
Plan daily activities and inform Head of Service – IMS in case of shortage of resources
Deputize the Head of Service – IMS in customer management meetings
Identify areas of improvement and implement with the support of the HO Service – IMS
Organize and follow up on the training plan of newcomers
Manage operational escalations from customer’s senior management
Where required, set-up new processes to integrate additional work scopes and to perform improvements
Ensure order management and administration for all aspects of the material order handling process and facilitate the stock dispatch of material from resources globally
Understand customer requirements and transform into fulfilment actions
Ensure purchasing of parts from Airbus partner companies, which include monitoring and escalation of deliveries
Initiate withdrawal process from production lines, external suppliers or Airbus' global warehouses
Develop alternative solutions and make decisions in alignment with direct manager to ensure in-time material delivery to meet customer requirement
Launch and coordinate sourcing process and data loading activities for new part numbers in cooperation with Data Governance and Master Data Management
Ensure on-time delivery for all spare parts and related services to all Satair customers worldwide using available technical and commercial data
Coordinate clarification of technical and commercial queries utilizing Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments
Be the focal point for the customer for material order related actions
Manage order book and follow up proactively to ensure no or low backlog and delays
Inform relevant stakeholders proactively on order status, especially for delays or critical parts
Hand over relevant tasks and related information to the 24/7 backup organisation
Provide high quality responses related to any customer or internal requests
Measure and utilize key performance indicators (KPIs) in order to manage material order activity and produce order activity reports
Work in a team to fulfil overall targets and communicate any relevant information to other team members, especially planning specialists to improve forecasting and avoid future critical situations
Requirements:
Degree in Business, Supply Chain, Logistics or Production
Minimum 3 years’ working experience within Supply Chain, Logistics or Production
Technical and process oriented background with the ability to understand and interpret technical documentation and drawings
Working knowledge of English, both orally and in writing
Understanding aviation business specifically in the area of spares supply chain management
Ability to understand the customer to develop and propose creative solutions
Working knowledge of MS Office applications (Excel, PowerPoint...) and SAP R/3