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Solutions Delivery Manager

Philippines, Pasay City · Job Posted January 25, 2026
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Job Description

Job Description: Duties & Responsibilities: [See responsibilities field]; Personal & Interpersonal Skills: Good analytical skills; ability to see the bigger picture and derive mid to long term recommendations on way forward; Diplomatic sense and open/‘out-of-silo’ mind-set; Ability to build successful relations across functions and with all stakeholders; Strong ability to work in a team to achieve common targets; Positive, pro-active, and enthusiastic communication and working; Flexibility in terms of working times, which could include weekend or shift work if required to fulfil targets; Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues; Ability to work in an international context; Qualification & Professional skills: [See requirements field]; This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Job Responsibility

  • Plan daily activities and inform Head of Service – IMS in case of shortage of resources
  • Deputize the Head of Service – IMS in customer management meetings
  • Identify areas of improvement and implement with the support of the HO Service – IMS
  • Organize and follow up on the training plan of newcomers
  • Manage operational escalations from customer’s senior management
  • Where required, set-up new processes to integrate additional work scopes and to perform improvements
  • Ensure order management and administration for all aspects of the material order handling process and facilitate the stock dispatch of material from resources globally
  • Understand customer requirements and transform into fulfilment actions
  • Ensure purchasing of parts from Airbus partner companies, which include monitoring and escalation of deliveries
  • Initiate withdrawal process from production lines, external suppliers or Airbus' global warehouses
  • Develop alternative solutions and make decisions in alignment with direct manager to ensure in-time material delivery to meet customer requirement
  • Launch and coordinate sourcing process and data loading activities for new part numbers in cooperation with Data Governance and Master Data Management
  • Ensure on-time delivery for all spare parts and related services to all Satair customers worldwide using available technical and commercial data
  • Coordinate clarification of technical and commercial queries utilizing Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments
  • Be the focal point for the customer for material order related actions
  • Manage order book and follow up proactively to ensure no or low backlog and delays
  • Inform relevant stakeholders proactively on order status, especially for delays or critical parts
  • Hand over relevant tasks and related information to the 24/7 backup organisation
  • Provide high quality responses related to any customer or internal requests
  • Measure and utilize key performance indicators (KPIs) in order to manage material order activity and produce order activity reports
  • Work in a team to fulfil overall targets and communicate any relevant information to other team members, especially planning specialists to improve forecasting and avoid future critical situations

Requirements

  • Degree in Business, Supply Chain, Logistics or Production
  • Minimum 3 years’ working experience within Supply Chain, Logistics or Production
  • Technical and process oriented background with the ability to understand and interpret technical documentation and drawings
  • Working knowledge of English, both orally and in writing
  • Understanding aviation business specifically in the area of spares supply chain management
  • Ability to understand the customer to develop and propose creative solutions
  • Working knowledge of MS Office applications (Excel, PowerPoint...) and SAP R/3

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