Solutions Consultant Jobs

Emplifi

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Emplifi’s unified social media management platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. The Solutions Consultant role is to provide technical consultancy (product/solution) to the regional sales team working with Account Executives and Customer Success Managers in acquiring new business and expanding current client portfolios within assigned territories.

Job Responsibility:

Be a technical thought leader by sharing your broad technical knowledge of the Emplifi platform, our competition, and the industry with Emplifi accounts – increasing the demand for our modern engagement platform
Utilise your broad industry technical knowledge, Emplifi solutions expertise (including the latest innovations and solutions), and your accounts’ technology environments to develop strategic roadmaps to help your accounts get to their desired future state
Assisting AEs & CSMs with presales support delivering compelling demos, gathering requirements to construct the solution proposal, assisting during trial or POC and orchestrating RFPs
Build strong relationships with technical decision makers and become a trusted technology advisor for CX transformation
Demonstrate change management leadership skills and project management skills by assisting customers with new process and workflow changes as they move towards the desired future state
Drive long-term growth by focusing on sustainable usage of Emplifi solutions that align to accounts objectives and business value
As the solutions expert, you will play a pivotal role in defining, architecting, demoing and proving the value of Emplifi to prospective and existing clients
Support AEs & CSMs at assigned territories to establish & drive accounts’ technology roadmap by tightly integrating their priorities with Emplifi capabilities & solutions. Anticipate and remediate technical and architectural blockers
Be a technical seller & partner with AEs to “sell it right” and ensure proposed solutions address customers’ business objectives. Clearly define what and how we are going to build the solution and align sales opportunities to customer business objectives
Presales support for solution delivery – meaning assisting AEs & CSMs with presales support, delivering compelling demos, gathering requirements to construct the solution proposal, assisting during trial or POC and orchestrating RFPs
Partner with Customer Success team to ensure adoption of Emplifi solution meets customer expectations. Drive sustainable results by focusing on activation and adoption of products that achieve stickiness by being essential for the customer’s workflows and processes to realise full Emplifi value. Work closely with CSMs to create and deliver QBRs (Quarterly Business Review) and annual reviews to selected customers
Technical demand gen and technical validations of new and relevant use cases supporting upsell/cross-sell opportunities to help customers envision the new possible and architect and facilitate the implementation of new workflows helping to build proof of concepts and use cases
Populate the client’s suite library (replicable assets such as reporting and community management dashboards) to accelerate full adoption. Create user guides (guidelines, how-to, playbooks, etc.), use cases, and collaterals to empower users and guarantee constant usage growth
Drive innovation by managing Beta Programs in partnership with the Product Team and updating the key external stakeholders about new relevant product releases and roadmap features
Display, maintain and apply knowledge of competitive technology through ongoing and consistent market research and analysis. Utilise this knowledge and research to present a perspective on competition internally, to shape product development and go to market strategy
Understand accounts needs. Engage and communicate effectively with the product/development team by attending product meetings, give prospect and client feedback, and suggest improvements in the solution
Build and maintain a library of strategic reports, consulting methodologies and marketing materials tailored to their targeted industries in the region

Requirements:

5+ years of social media, digital marketing or CX solution design/consulting operating within web technologies, SaaS, online media or innovative online product environment
5+ years of client-facing experience engaging with different types of stakeholders, from C-Level to Practitioners
Effective time and project management skills
Fluent English language skills are required, additional language skills a benefit
Ability to work well independently or in a team environment
Superior communication and presentation skills
A methodical and meticulous approach to preparation and execution

What we offer:

International, fast paced and growing environment
Chance to work with the world’s biggest brands at the CX tech leader
Agile and open-minded culture, with high levels of trust and flexibility
Opportunity for professional growth and development
Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
Benefits package including Medical, Dental, Vision & Life Coverage Options
Flexible Working Hours
Unlimited PTO
8 weeks paid maternity leave or 4 weeks paid paternity leave
adoption and foster care leave available as well
12 paid Holidays
2 Paid Community Service Days
Company paid STD and LTD
401K
Educational Reimbursement Opportunities
Referral Bonus Program
Access to an Employee Assistance Program (EAP)
Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Solutions Consultant