Solutions Consultant

• Lead project teams onboarding new customers, with a heavy emphasis on project / stakeholder management and understanding client requirements
• Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch
• Proactive project management across many customers, to manage requirements and tasks across onboardings
• Lead, mentor and train training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
• Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
• Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
• Continuously improve the post-sales processes to help our customers accelerate the time to value

• 1 to 3 years of experience implementing or administering a finance / procurement tool
• Prior experience with the implementation or administration of a procurement tool / ERP (ie. Coupa, SAP S/4HANA: procurement and AP, SAP Ariba Buying / Invoicing, Oracle Fusion/EBS, Workday, NetSuite, Sage, etc.)
• Fantastic communication and documentation skills
• Extreme attention to detail and pride yourself in being incredibly proactive
• Very strong data management skills, specifically with handling large sets of sensitive customer data in MS Excel
• You’re able to push back and still make people happy
• Very comfortable with software configuration (not necessarily technical skills, which would be a plus)

technical skills

• Start-up equity
• Health, vision & dental coverage
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan