Solutions Consultant

• Partner with Sales and Success teams to plan opportunity and account strategy, establishing Hootsuite as the solution and partner of choice and contributing to personal, sub-regional and regional targets
• Contribute to the creation of successful proposals by answering questions about our solutions and how they fit with customer requirements
• Lead discovery sessions with practitioners and team leaders to uncover key requirements, challenges and opportunities in their organization
• Deliver concise, compelling, value-based presentations and product demos, typically up to social media leader level
• Use creative tools and techniques such as storytelling, whiteboarding and multimedia to present solutions in a compelling, simple and memorable manner
• Manage trials with customers and prospects to help them see the value of Hootsuite as a partner
• Facilitate and co-facilitate customer workshops to surface the deeper business value of our partnership
• Act as a trusted advisor to social practitioners and team leads on social strategy and the product mix that will best support their strategy
• Share and document learnings from experiences, training and external sources with the regional Value & Solutions team to improve value delivery and customer adoption
• Enable counterparts in Sales and Success on our product and ecosystem during onboarding programmes and when warranted by major product releases

• Ample experience in Solutions Consulting or social/agency experience
• College or university degree/diploma (or have equivalent industry experience)
• An aptitude for explaining how solutions work, why people need them, and the business value they will provide
• Understands and can articulate our most common social use cases in marketing, social selling, advocacy and service
• Knowledge of related technologies outside of our ecosystem such as media production, adtech, martech
• Experience in communicating project plans to potential customers
• Experience of solution selling and consultative selling approaches
• Clear, concise, and creative presentation skills with competence in storytelling, and the ability to focus on the business value of the solution
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
• Decision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects
• Self Development: Is personally committed to, and actively works to continuously improve

Industry knowledge in one or more of our key markets (Financial Services, Government, Higher Ed, Travel/Hospitality/Tourism, Healthcare) is desirable

• Health insurance including medical, dental, vision, life/disability insurances
• Employee and Family Assistance Program
• Group RRSP plan with a company match of up to 4% of base salary (Canada)
• 401k Plan with a company match (up to 4% of base salary) (US)
• Global Parental Leave: 26 weeks of full and partially paid leave for eligible employees