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The Solutions Consultant - LATAM will provide high-quality demonstrations of the product to prospective customers by working with sales staff and clients to understand the customer’s business and workflows. They will also be responsible for maintaining content used by both sales staff and clients. The Solutions Consultant will mentor sales staff on product knowledge and be the go-to resource for all technical requests during the pre-sales phase. They will also work with the sales staff to collect customer feedback. This position will focus on our expansion efforts in the Latin American (LATAM) region.
Job Responsibility:
Provide the necessary tools and processes to accelerate deals, execute contracts, and improve sales team efficacy
Connect with a variety of customers to help drive sales across all verticals including manufacturing, facilities management, government, and other maintenance and operational businesses
Team with sales to present MaintainX to prospective clients, using examples appropriate to their business and communication needs
Handle sales with channel partners and channel resellers, supporting indirect sales motions and ensuring alignment across partner-led opportunities
Import real customer data into trial accounts so the customer can interact with their own assets and engage with the platform in the most compelling way
Be the go-to product expert who can accurately respond to technical product questions from across the sales teams
Stay informed on product updates (3x/week on average) and incorporate the latest functionality into demos, as needed
Build trust with customer stakeholders based on product and functional expertise
Learn to anticipate customer needs. Utilize your intuitive consulting and selling skills to engage with customer pain points and present possible Sales with MaintainX
Collaborate with a Sales Architect to develop customer-specific integrations, between MaintainX and 3rd party software, as needed
As a member of a cross-departmental sales team, work with marketing, product management, engineering, implementation, and customer support to find solutions for prospective customers
Develop and launch new sales assets and collateral
Keep existing sales assets and collateral up-to-date
Mentor sales staff by reinforcing product knowledge and messaging/positioning from our product marketing managers, during collaborations
Collect marketing and product feedback from day-to-day customer interactions, and provide feedback to the product marketing team
Requirements:
3+ years of related experience, such as technical sales, implementation, solutions building, or sales/solutions engineering
Background in manufacturing, industrial operations, or warehouse environments, preferably with direct exposure to operational workflows
Comfortable multi-tasking and keeping the energy high
Outstanding verbal and written communication ability
Interpersonal and listening skills
Insanely detail-oriented and organized
Effective problem-solving capabilities
Ability to adjust communication style based on customers’ personalities and based on stakeholders’ objectives
Ability to present effectively and command attention with a variety of stakeholder perspectives