Solutions Consultant Job at MaintainX

Job Description

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonalds, Brenntag, Cintas, Michaels, and Shell. The Solutions Consultant - LATAM will provide high-quality demonstrations of the product to prospective customers by working with sales staff and clients to understand the customer’s business and workflows. They will also be responsible for maintaining content used by both sales staff and clients. The Solutions Consultant will mentor sales staff on product knowledge and be the go-to resource for all technical requests during the pre-sales phase. They will also work with the sales staff to collect customer feedback. This position will focus on our expansion efforts in the Latin American (LATAM) region.

Job Responsibility

Provide the necessary tools and processes to accelerate deals, execute contracts, and improve sales team efficacy
Connect with a variety of customers to help drive sales across all verticals including manufacturing, facilities management, government, and other maintenance and operational businesses
Team with sales to present MaintainX to prospective clients, using examples appropriate to their business and communication needs
Handle sales with channel partners and channel resellers, supporting indirect sales motions and ensuring alignment across partner-led opportunities
Import real customer data into trial accounts so the customer can interact with their own assets and engage with the platform in the most compelling way
Be the go-to product expert who can accurately respond to technical product questions from across the sales teams
Stay informed on product updates (3x/week on average) and incorporate the latest functionality into demos, as needed
Build trust with customer stakeholders based on product and functional expertise
Learn to anticipate customer needs. Utilize your intuitive consulting and selling skills to engage with customer pain points and present possible Sales with MaintainX
Collaborate with a Sales Architect to develop customer-specific integrations, between MaintainX and 3rd party software, as needed
As a member of a cross-departmental sales team, work with marketing, product management, engineering, implementation, and customer support to find solutions for prospective customers
Develop and launch new sales assets and collateral
Keep existing sales assets and collateral up-to-date
Mentor sales staff by reinforcing product knowledge and messaging/positioning from our product marketing managers, during collaborations
Collect marketing and product feedback from day-to-day customer interactions, and provide feedback to the product marketing team

Requirements

3+ years of related experience, such as technical sales, implementation, solutions building, or sales/solutions engineering
Background in manufacturing, industrial operations, or warehouse environments, preferably with direct exposure to operational workflows
Comfortable multi-tasking and keeping the energy high
Outstanding verbal and written communication ability
Interpersonal and listening skills
Insanely detail-oriented and organized
Effective problem-solving capabilities
Ability to adjust communication style based on customers’ personalities and based on stakeholders’ objectives
Ability to present effectively and command attention with a variety of stakeholder perspectives
Personality traits: empathic, positive, passionate, creative, smart, high integrity, startup mentality
BA degree or higher

Nice to have

Prior consulting and/or sales experience
Experience with modern sales tech stacks: Salesforce, Salesloft, DiscoverOrg, etc.
Experience with startups and entrepreneurial organizations
Experience working with ERP, CMMS or facility operations software
Experience working in a manufacturing facility
Ability to perform in a remote work setting

What we offer

Competitive salary and meaningful equity opportunities
Healthcare, dental, and vision coverage
401(k) / RRSP enrollment program
Take what you need PTO
A Work Culture where: You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist
We believe in meritocracy, where ideas and effort are publicly celebrated

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Solutions Consultant

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