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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Job Responsibility:
The Master of the Demo: Lead high-impact product demonstrations, showcasing how our platform solves complex engineering headaches for mid-market clients
Lead the Proof of Value (POV): Partner with customers to configure and set up environments in production or test settings, guiding them through the technical "why" behind New Relic
Technical Evangelism: Maintain a deep understanding of your customers’ cloud ecosystems, from OpenTelemetry (OTel) to Serverless, to advocate for better observability
Commercial Collaboration: Partner hand-in-hand with our Account Executives to identify new opportunities, translating "tech-speak" into value that helps businesses grow
Shape the Product: Be the voice of the customer by relaying field feedback directly to our Engineering and Product teams
Requirements:
Consultative Expertise: Experience supporting pre-sales engagements, or a background in SRE/Engineering with a strong desire to move into a commercial, influential role
Cloud-Native Foundation: Deep technical knowledge of modern tech stacks, including Cloud, Containers, and Kubernetes (EKS, AKS, or GKE)
Modern Tooling: Familiarity with Infrastructure as Code (Terraform, Ansible) and monitoring open standards like Prometheus and OpenTelemetry
Communication Skills: The ability to explain complex technical topics to non-technical audiences, you are a natural at objection handling and staying calm under pressure
An Inquisitive Mind: You are a continuous learner who wants to stay at the forefront of the observability field
Nice to have:
Multilingual Skills: You are a fluent French or German speaker (highly desirable for our European mid-market expansion)
Monitoring Background: Prior experience with performance monitoring tools (APM, Infrastructure, or User Experience)
What we offer:
Training and support
Flexible workforce model (office-based, remote, or hybrid)