Solutions Consultant - North America Job at Emplifi (Toronto)

Job Description

Emplifi’s unified social media management platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. The Solutions Consultant role is to provide strategic consultancy (product/solution) to the regional sales team working with Account Executives and Customer Success Managers in acquiring new business and expanding current client portfolios within assigned territories.

Job Responsibility

Provide strategic consultancy (product/solution) to the regional sales team working with Account Executives and Customer Success Managers in acquiring new business and expanding current client portfolios within assigned territories
Target and develop relationships with key prospects’ decisionmakers to develop a better understanding of prospects’ pain points and how Emplifi solutions can address their challenges
Help to understand the structure of client businesses, their practices, team structures and consults on how clients can make better use of the Emplifi Solutions to address their current and future needs, thus aiding AE and CSMs in expanding and upselling their portfolios
Utilize your extensive knowledge of the Emplifi platform, the social media marketing and CX space, and client use cases & best practices to provide strategic recommendations to prospective clients
Partner with AEs for presales support to deliver compelling demos, gather requirements to scope the solution proposal, own trials/POCs, and orchestrate RFPs
Demonstrate change management leadership skills and project management skills by assisting customers with new process and workflow changes as they move towards the desired future state
Understand accounts needs, engage and communicate effectively with the product/development team by attending product meetings, give prospect and client feedback, and suggest improvements in the solution
Display, maintain and apply knowledge of competitive technology through ongoing and consistent market research and analysis
Create scalable sales assets (PowerPoints, one-pagers) around current events and industry trends using data from the Emplifi platform
Build and maintain a library of your best-practice reporting templates, presentation slides and marketing materials to utilize during your demos for a consistent experience

Requirements

2-3 years of social media, digital marketing or CX agency, consulting or solutioning experience
2-3 years of client-facing experience engaging with different types of stakeholders, from practitioners to decision makers
Effective time and project management skills
Fluent English language skills are required, additional language skills a benefit
Ability to work well independently or in a team environment
Superior communication and presentation skills
A methodical and meticulous approach to preparation and execution

What we offer

International, fast paced and growing environment
Chance to work with the world’s biggest brands at the CX tech leader
Agile and open-minded culture with a high level of flexibility
Opportunity for professional growth and development
Unlimited PTO
Enhanced family/ parental leave
Flexible working hours
A corporate group insurance coverage (after 3 months)
Sick days
Community days (2 days per year)
Access to an Employee Assistance Program (EAP)

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Solutions Consultant - North America

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