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To interact with customers to gather technical requirements, architect customer IT Infrastructure and compile solution proposal documentation in the Cloud and Hosting Services space as part of the Sales process.
Job Responsibility
Perform role of interface between customer, commercial and technical entities by translating between business requirements and technical specifications
Provide a solution focused consultancy service to clients e.g. property developers, SMEs, business partners and retail customers. This will be in support of sales and presales colleagues, which will entail the analysing of complex customer requirements
Provide high level assistance and support prior to solution implementation, during solution implementation and post solution implementation
Build and maintain productive relationships with key clients, internal groups within the company, suppliers and partners
Deliver presentations to customers on existing and emerging technologies as well as the benefits or impact of these on customers
Identify opportunities within client environments for solutions or new product development
Respond to business and wholesale customer queries as per request for information (RFI) and request for proposal (RFP) documents
Conduct research on and keep abreast of ICT trends to identify new product opportunities. Utilise solution design experience and expertise to provide input into and create architecture for new product development
Regularly meet with the internal parties
e.g. Products and Engineering teams
as well as external parties
e.g. suppliers and partners
in order to understand internal and external roadmaps, technology strategies and product strategies
Review and assess all existing products and services or those being considered by Vodacom in terms of its applicability and impact on business customers
Requirements
3 year Degree in IT or Engineering related field (essential)
5-10 Years relevant experience in IT or Engineering (essential)
In-depth knowledge of various technology architecture domains and convergence (preferred)
Industry certification e.g. Cisco (CCDP /CCNP / CCIE), CISSP or similar (preferred)
Practical experience in deploying LAN / WAN & Unified Communications solutions is advantageous
Nice to have
In-depth knowledge of various technology architecture domains and convergence
Industry certification e.g. Cisco (CCDP /CCNP / CCIE), CISSP or similar
Practical experience in deploying LAN / WAN & Unified Communications solutions
What we offer
Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies