Solutions Architect

Are you a Solution Architect with a passion for designing intelligent, scalable digital ecosystems that transform customer experience and operational performance? Do you thrive at the intersection of technology, operations, and commercial value, shaping solutions that solve real business problems? At Ventrica, we’re building the next generation of customer operations — and we’re looking for a Solution Architect to play a pivotal role in that journey. In this role, you’ll own the end-to-end solution architecture for digital and blended customer contact solutions, working across Sales, Delivery and Operations. You’ll lead discovery, architect future-proof solutions, validate technical feasibility, and act as the technical authority throughout the sales and solution lifecycle. You’ll also be a trusted partner to our clients, helping them reimagine how technology can elevate customer journeys and agent experience at scale. If you enjoy shaping complex solutions, influencing senior stakeholders, and turning ambition into executable design, we’d love to talk.